Job Title: Call Handler Location: Norwich (NR7)Hourly Pay Rate:Weekdays - £11.45Evenings and Saturdays - £16.14Sundays and Bank Holidays - £20.95Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to our Public Sector client based in Hellesdon, Norwich. Our client provides healthcare services for Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire. The role of the Call Handler will be to answer operational calls that come into the contact centre. The Call Handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, the Call Handler will put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations.Duties of the Call Handler
1. Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the company, on a 24/7 basis, working rotating shifts.
2. Take calls from Public relating to both Transport Bookings and District Nurse and Doctor enquires.
3. Receive and record telephone calls from a range of people/personnel i...