Job Title: Resource Coordinator Department: Operations Location: Trident Office, Brighton Employment Type: Full-Time Remote Working: None Driving Licence: A full UK driving licence is required The Resource Management Team is central to the company's operational efficiency. It is the authority on the dispatch and scheduling of Trident's technical resources. Using ticket management and scheduling software, the team ensures resources are allocated effectively and in accordance with company policy. This role blends front-line operational activity with process improvement and reporting responsibilities. It combines hands-on scheduling and creative problem-solving. Day-to-Day Responsibilities: Identify, organise, allocate and forecast all resources in the Professional Services team to ensure efficient and timely delivery of a variety of tickets. Capture all operational adjustments, amendments, and absence/holidays to ensure accurate real-time reporting. Manage tickets and schedule client work, ensuring timely allocation of resources. Ensure all necessary information is captured in tickets for engineers or consultants to complete work efficiently. Give visibility on service delivery risks by working closely with the operations team and Relationship Managers on upcoming daily activities. Maintain proactive, professional, and timely communication with clients regarding scheduling, confirmations, or changes, with guidance and review from the Team Lead as needed. Ensure clients receive a consistent, reliable, and client-focused service. Escalate complex issues when needed. Effectively work within a team, with clear and professional communication skills. Monitor white space in schedules and fill gaps to maximise resource efficiency. Chase outstanding work, approvals, and client confirmations. Maintain accurate records in ticketing systems, mailboxes, and Teams communications. Review and follow all processes that generate information about required bookings, ensuring tasks are completed on time. Enhance departmental processes, update procedures, and improve overall team delivery. Ability to multitask tickets and requests. Skills Required Skills: Organisational Skills: Ability to manage multiple tasks, priorities, and deadlines. Problem-Solving: Creative solutions to maximise resources and improve processes. Excellent Communication: Clear and professional verbal and written communication with clients and internal teams. Analytical: Ability to interpret metrics and performance data to inform decisions. Forward-thinking: Considering the broader implications of tasks on the overall business objectives. Customer Focus: Commitment to delivering a positive client experience. Teamwork: Ability to efficiently work within a team Proactive: Ability to problem solve and consistently seek effective solutions. Experience Required: Proficient in Microsoft Office 365. Experience using ConnectWise. Success in This Role A successful Resource Coordinator ensures: Smooth day-to-day scheduling and resource allocation. High-quality client communications and a consistently positive service experience. Positive feedback from clients and employees on the team’s capability and the essential nature of its outcomes. Benefits: Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days bank holidays). Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family. ‘Cycle to Work’ scheme. Access to vendor pricing for personal IT hardware and software purchases. Access to Microsoft Workplace Discount Program – Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions. Central office location – a 15-minute walk from Brighton train station, 10-minute local bus routes and short walk from local shops, restaurants, and bars. “Smart casual” dress code with dress down Friday raising money for the local charities. Regular social and team-building events. ‘Refer a friend’ recruitment bonus scheme. Social spaces in Trident’s office for staff to connect – Bar, pool tables, table tennis, arcade, etc.