Head Office - Wonderfield Group
Contract: Full Time
Salary: £50,000 - £55,000
Contracted Hours: 40
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b, aiming to become the world's largest food company to eradicate hunger and poverty globally. We operate restaurants, factories, thousands of sushi kiosks, and have recently launched Snowfruit, a successful cut fruit business. Combining this with Zensho's other businesses—AFC, Sushi Circle, and Sushi Take—results in annual sales of $2.5b and EBITDA exceeding $140m, with an ambitious growth trajectory.
Overview Of The Role
Responsible for service management, delivering high-quality, effective, and professional services to business units within its remit. The IT Support Analyst will handle troubleshooting, installation, application support, testing, maintenance, and documentation.
The role involves both BAU support and project work.
Key Accountabilities
* Knowledge of ITIL framework, Incident/Change management (qualifications preferred).
* Excellent analytical, written, and verbal communication skills.
* Strong interpersonal skills and ability to work in a team environment.
* Proven ability to work under pressure and meet multiple deadlines.
* Effective telephone and reporting skills, especially when liaising with third-party support.
* Adherence to change management procedures for successful implementation.
* Coordination with relevant parties for problem resolution.
* Project management experience.
* Knowledge of Office365, VPN, connectivity tools, Windows Desktop OS, Endpoint protection, Printing, Epos Systems, Cisco Meraki.
* Experience with cloud technologies, especially Azure administration and deployment.
* Good hardware knowledge, particularly HP.
* Focus on system process and data optimization, delivery, and improvement.
* Experience in improving IT service processes and procedures.
* Experience with new site deployment.
What You'll Need
* Excellent 2nd line IT support experience, with some 3rd line experience preferred.
* Knowledge of Office 365, Active Directory, Azure, Windows 10 & 11, SharePoint, Teams, Intune.
* Excellent communication and customer service skills.
* Valid driving license.
We're Proud To Offer
* Flexible hybrid working arrangements.
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