Collections Advisor (Motor)
Location: Cardiff (Hybrid - 2 days per week on-site)
Salary: £25,000 - £32,000 (Depending on Experience)
Contract Type: Full-Time, Permanent (35 hours per week)
Working Hours: Monday - Friday, 8am - 7pm
Saturday Working: 1 in 3 Saturdays, 8am - 12pm
Annual Leave: 30 days + Bank Holidays
Start Date: 7th July
Training: 3 weeks on-site (9am - 5pm) before transitioning to hybrid working
About the Role
We are seeking a proactive and compassionate Collections Advisor to join our motor finance collections team. Your mission is to minimise company losses by managing customer arrears while maintaining strong, respectful customer relationships.
This is a great opportunity for someone who is passionate about financial care, customer service, and who thrives in a solution-oriented, team-based environment.
Key Responsibilities
Customer Engagement & Negotiation
Communicate with customers in arrears to understand their financial situations and agree on realistic and sustainable payment plans.
Financial Assessments
Conduct detailed Income & Expenditure assessments to ensure repayment solutions are...