Be the Go-To 3rd Line Expert in a Busy, Friendly MSP
Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd Line Support Engineer to join their growing service desk team. With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on solving problems quickly, communicating clearly, and keeping systems running smoothly.
About the Role
This is a hands-on 3rd line support role where you’ll be the right-hand person to the senior engineer. You’ll handle complex escalations, guide and mentor 1st and 2nd line colleagues, and help keep tickets moving efficiently. It’s a varied role that will see you working across a broad tech stack, diving into tricky issues, and ensuring clients get the high-quality support they expect.
What You’ll Be Doing
* Take ownership of 3rd line escalations from the service desk, troubleshooting and resolving complex technical issues.
* Support 1st and 2nd line engineers with guidance, knowledge sharing, and hands-on help when required.
* Work across technologies including Azure, AWS, and cPanel, as well as on-premises environments.
* Manage and maintain core infrastructure such as domain controllers, Exchange servers, and Hyper-V converged clusters.
* Configure, monitor, and troubleshoot networking equipment including Fortinet, Sonicwall, and Draytek firewalls.
* Maintain robust backup solutions including Veeam and MSP Backup.
* Apply best practices in cyber security to protect client systems.
About You
* Strong background in IT support with proven 3rd line capability.
* Solid networking and Windows OS knowledge (certifications like MCSA/MCSE a plus).
* Experience in MSP environments and comfortable working across multiple client setups.
* Able to explain technical issues clearly to both colleagues and clients.
* A team player who thrives in a collaborative environment.
Why Join?
* Be a key member of a friendly, supportive team.
* Salary of £40k–£45k (negotiable for the right person).
* Full-time, office-based role with flexibility where needed.
* Opportunity to deepen your skills and knowledge working alongside experienced engineers.
Apply Today
If you’re looking for a 3rd line role where you’ll be trusted to take ownership of the tough stuff, while working with a close-knit, supportive team, we’d love to hear from you.
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