Job Introduction
An excellent opportunity has arisen for a Workshop Controller to join our VW Dealership in Coventry. Hours of work are 08:00 - 18:00, Monday to Fridays and Saturdays on a rota basis. Excellent Basic Salary with OTE of up to £44,000 plus car & benefits.
Description
* Managing the workflow of all jobs to brand standard.
* Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
* Provide focused management to the service department team, to ensure an excellent customer experience.
* Ensure processes are always adhered to.
* Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
* Manage the performance of the workshop to ensure that KPI targets are achieved.
* Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
* Support the department team as required and ensure that all work is completed on time.
* Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
* Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)
What we're looking for
* This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.
* Unlimited confidence, resilience, drive, energy and talent.
* A well-presented individual with a desire, character and attitude to succeed.
What We Offer
* 25 days holiday plus bank holidays
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
* Long service and loyalty incentives
* Staff referral scheme
* In-house, manufacturer & professional qualifications
* Company Events
#J-18808-Ljbffr