Job summary
An exciting opportunity has arisen within the Tees Crisis Triage and Assessment Hub for a Band 3/Trainee Support worker. The role will involve supporting patients within the suite and waiting areas to support wellbeing and physical health monitoring as well as some administrative duties.
Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
This is a very warm and welcoming team and whilst this will be a challenging and rewarding role the successful applicant will be supported to work in a dynamic environment, have strong communication skills, inter personal skills and be dependable, approachable, flexible and enthusiastic.
The successful candidates must have completed the Diploma in Health and Social Care Level 2 or equivalent. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role).
The successful candidates who do not have the required qualifications will be expected to enrol on the Healthcare Assistant Framework which will include the acquisition of the level 2 Diploma Health and Social Care, level 2 in Literacy and Numeracy or equivalent and achievement of competencies. You will have a maximum of 2 years to complete this.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Details
Date posted
22 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-TSA-143-25-A
Job locations
Roseberry Park
Marton Road
Middlesbrough
TS4 3AF
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Person Specification
Qualifications
Essential
1. Diploma in Health and Social Care Level 2 or ee post: qualification must be achieved within 2 years of commencement in post).
2. Care Certificate (Trainee post: qualification must be achieved within 12 weeks of commencement in post).
3. Key skills in Literacy and Numeracy Level 2 (Trainee post: qualification must be achieved within 2 years of commencement in post).
4. Trainees must achieve the Trust's Full HCA Framework within 2 years of commencement in post.
Experience
Essential
5. Previous experience as a Band 2/3 HCA or equivalent in a care environment.
Desirable
6. Previous experience of working with people with mental/social health needs or learning disabilities.
Personal Attributes
Essential
7. Compassionate in meeting the needs of vulnerable people and their families and carers.
Skills
Essential
8. Effective verbal and written communication skills
9. Knowledge of confidentiality
10. Effective time management
Desirable
11. Competency in venepuncture