About the Role This is an exciting new role to support the Charity as we migrate to a new fundraising CRM system (database). The successful candidate will manage this project to ensure we make the most of this important investment, bring the project in on budget and on time, provide technical expertise, and be the point of contact with our charity team, the vendor and implementation partner as we navigate to a go-live point. If you would like to be part of this high-profile, successful regional Charity and think that your skills and experience fit the bill for this exciting rose…we look forward to hearing from you! This role will be responsible for the planning, preparation and deployment of YAA’s new fundraising CRM and its associated business processes. You will work collaboratively with YAA’s internal project stakeholders, an implementing partner, the system vendor and play a key role in establishing an agile approach to project delivery. What You’ll Do Project Management accountability for the YAA CRM Project, ensuring successful, on-time and on-budget delivery Establish and manage a realistic and committed plan for the project, taking into consideration business deadlines, dependencies, resources, and costs, monitoring work plan activities and support team members in delivering their project elements Work successfully with the implementation partner, vendors and any 3rd party systems to deliver the CRM solution to a go-live point and then project sign-off Vendor management, including the critical assessment of their proposed timelines, agreeing work sprints, and escalate issues where appropriate Provide regular status reports on plan, finances, resources, risks and issues to the Project Sponsors Proactively identify and manage project risks and issues, driving actions to mitigate or resolve Cleanse data ahead of migration in line with agreed data principles Write text scripts, oversee user testing, and work with the vendor/implementation partners to fix issues Oversee any customisation requirements for the new system Scope out new processes and workflows Roll out a training programme to Super Users What We’re Looking For Essential: Previous experience of delivering a fundraising CRM database implementation project, including data cleansing and migrations, ideally in a third sector environment Extensive track record of successfully managing projects and programmes with accountability for both technology configuration and deployment, integration, business process, change and infrastructure activities Proven ability to deliver projects on time/on budget, using project management processes and tools including risk management, benefits management, financial management and quality assurance Ability to resolve issues swiftly and decisively whilst safeguarding standards and procedures Strong team leadership with the ability to motivate and mobilise individuals outside their reporting line Strong business requirements collection and scoping, and process/workflow analysis Excellent communication skills (written & oral English), including the ability to communicate and present to all levels of the organisation Able to demonstrate instances of initiatives that have delivered organisational benefits Advanced analytical and problem-solving skills, with a high attention to detail Ability to effectively prioritise work and agree and communicate priorities within the team Demonstrates a strong work ethic and is able to take the initiative and ownership to deliver value to the Charity Desirable: Project delivery experience relating to charity-specific CRMs Non-profit sector knowledge/experience Proven experience of using and leading change management activities including stakeholder management and engagement