Cluster Reservations Manager : Boutique Hotel Group
Location: London
Salary: GBP 40,000 + Bonus
We are seeking an experienced Cluster Reservations Manager and Revenue Assistant to oversee reservations performance across a busy hotel portfolio while supporting revenue management activity. This is a fantastic opportunity for someone with strong reservations leadership experience looking to broaden into revenue strategy within a fast:paced environment.
Key Responsibilities
* Manage day:to:day reservations operations across a cluster of hotels
* Lead and support a small reservations team
* Assist with rate loading, pricing updates, and revenue controls
* Manage OTA extranets, GDS updates, and third:party platforms
* Support commission reconciliation and reporting
* Assist the Revenue Manager with forecasting and demand tracking
* Ensure accurate and efficient use of Opera Cloud systems
* Monitor performance and identify revenue opportunities
About You
* 2+ years experience as a Reservations Manager
* Strong background in reservations within a large hotel environment
* Previous experience managing or supervising a small team
* Exposure to revenue management principles
* Experience working with OTA extranets and GDS systems
* Strong Excel and Microsoft Office skills
* Excellent written and verbal communication skills
What You’ll Bring
* A strong operational mindset with attention to detail
* A proactive approach to improving performance and processes
* Confidence working with systems and data
* Ability to support both reservations and revenue functions
Company Benefits
* Competitive salary
* Bonus
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