Customer Support Unit Administrator Location: Harlow
Salary: £23,000-25,000 DOE (Depending on Experience)
Full-time | Permanent - fixed term 12 months
35 hours per week, Monday-Friday, 9am-5:00pm
We're looking for an Administrator to support our Central Support Unit team on a 12-month fixed term contract.
As an administrator, you will be handling a first line response for all external and internal clients, including telephone and emails. You will be required to provide administrative support to the management team and field agents and be part of the first line telephony response for Dealers and Policy Holders.
Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and written
Any clerical/administration tasks which may be required to support the management team
Administration support to Sales agents/Dealers
Deal with all general enquiries within your ‘agreed level of knowledge’ from Field team, Policyholders and Dealers
Processing of all policy transfers
Work with external stakeholders to understand the issue with the service, function or the product provided
Liaise with Tier 2 personnel to gather and upskill own system knowledge base to improve the handling of the front-line support tickets and provide solutions for all clients
Ensure that proposed business processes are in line with best practises from an insurance and financial perspective
Assist with the change management during the transformation phase
Target driven – able to work to achieve key performance indicators and service level agreements set for the team
Basic knowledge of Microsoft packages
Customer service experience
Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.
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We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right.