Operations Manager - Wellness Members’ Club, London
Up to £55,000
An exciting opportunity has arisen to join the launch of a new wellness members’ club in the heart of London.
Designed for a discerning, health-conscious community, this concept blends premium wellness with elevated hospitality and a strong sense of community. The club is set to become a standout destination, offering a seamless and high-quality member experience. The business is now seeking an Operations Manager to play a key role in delivering day-to-day excellence on the ground.
The Operations Manager will be a highly visible, floor-based leader responsible for ensuring the smooth running of the club’s daily operations. Reporting into the Wellness Director, this individual will lead the team from the front, driving service standards, team performance, and overall member satisfaction. This is a hands-on role, ideal for someone who thrives in a fast-paced, people-focused environment.
Responsibilities
* Oversee daily operations across the club, ensuring a seamless member experience
* Lead, motivate, and develop a front-of-house and wellness team
* Maintain exceptional service standards across all touchpoints
* Act as a key point of contact on the floor for both members and staff
* Support the Wellness Director in implementing operational strategies
* Ensure smooth coordination between departments, including wellness and events
* Drive a positive, high-performance team culture
Requirements
* Proven experience in an operations or floor management role within hospitality, wellness, or a members’ club environment
* Strong leadership presence with a hands-on approach
* Passion for wellness, service, and community-building
* Highly organised with excellent attention to detail
* Confident managing teams in a dynamic, fast-paced setting
* Pre-opening experience is advantageous