Overview
Position Scope
We are seeking a Senior Infrastructure Analyst to support our Information Technology team. The Senior IT Infrastructure Analyst is responsible for the design, implementation, administration, and optimization of the organization’s hybrid infrastructure across cloud and on-premises environments. This role ensures the reliability, security, and performance of core systems, including servers, networks, and edge security platforms.
Here at NACG we want to be a part of the next step in your employment journey and push your future forward. Our people are what make North American Construction Group an industry leader; it is our people who keep the largest fleet of equipment in Western Canada running and our job sites safe.
What’s In It for You?
* Health and Safety is our #1 priority, and we live it 3-6-5!
* Market aligned salary & bonus program
* Comprehensive health benefits coverage and employer paid premiums
* GRRSP matching program
* Paid vacation and personal time
* Tuition reimbursement program and career growth and development
* Social culture and employee events
* Half-day Fridays
Responsibilities
The primary purpose of this position is to support and enhance the organization’s hybrid infrastructure environment, resolving technical problems, addressing operational issues, and providing advanced technical expertise as required.
* Under the direction of the Manager, design, implement, secure, maintain, and manage 24x7x365 support of infrastructure systems and related components.
* Provide advanced administration and support for servers, networks, and associated systems to ensure high availability and performance.
* Develop strategies for infrastructure implementations and architect solutions to support organizational goals.
* Act as project lead in the design, review, and deployment of new infrastructure systems, applications, and hardware; conduct capacity planning and performance analysis as needed.
* Lead, coordinate, and participate in key process improvements and automation initiatives related to infrastructure operations.
* Collaborate with other IT teams to ensure availability, reliability, security, and scalability of infrastructure to meet business demands.
* Ensure compliance with regulatory and organizational standards, policies, and procedures.
* Establish and implement policies, procedures, and technologies to maintain infrastructure security and integrity.
* Perform advanced troubleshooting and problem resolution for hardware, system software, and network issues.
* Oversee installation, configuration, and lifecycle management of infrastructure components.
* Assist in developing and maintaining backup, disaster recovery, and business continuity strategies.
* Maintain accurate and up-to-date systems documentation.
* Participate in capacity planning and contribute to long-term strategic goals for infrastructure and technology platforms.
* Collaborate with application and business teams to ensure interoperability and performance of critical systems.
* Develop, document, and maintain policies, procedures, and associated training plans for system administration and end-user access.
* Provide input on technology evaluations and feasibility studies for products under consideration.
* Provide after-hours support based on a rotation-based on-call schedule.
* Work on-site during standard business hours with availability for after-hours, weekend, and holiday support as required.
Qualifications
What Makes You the ONE
Work Experience
* Minimum 5–7 years of progressive experience in IT infrastructure administration and support within hybrid environments (cloud and on-premises).
* Proven experience in designing, implementing, and optimizing infrastructure solutions, including servers, networks, and security systems.
* Demonstrated ability to lead infrastructure projects, including capacity planning, performance tuning, and lifecycle management.
* Hands-on experience with developing and enforcing security policies, compliance standards, and disaster recovery strategies.
* Strong background in advanced troubleshooting and problem resolution for complex infrastructure issues.
* Experience collaborating with cross-functional IT teams and business stakeholders to align technology solutions with organizational objectives.
* Familiarity with automation, scripting, and process improvement for infrastructure operations.
* Previous experience in on-call support and managing 24x7 environments.
Education
* Bachelor’s degree in Computer Science, Information Technology, or a related field. (Equivalent combination of education and experience may be considered.)
* Preferred: Post-secondary certifications in infrastructure, networking, or cloud technologies (e.g., Microsoft Certified: Azure Administrator/Architect, VMware, Cisco, CompTIA Network+/Security+, or similar).
* Asset: ITIL Foundation certification or experience with IT service management frameworks.
Knowledge, Skills, And Abilities
* Strong understanding of infrastructure architecture, including servers, storage, networking, and cloud technologies.
* Proven ability to design and implement infrastructure solutions that meet performance, scalability, and security requirements.
* Advanced knowledge of operating systems administration, virtualization, and directory services.
* Familiarity with backup, disaster recovery, and business continuity strategies.
* Solid understanding of networking concepts (LAN, WAN, VPN) and security best practices.
* Experience with automation and scripting for infrastructure management and process improvement.
* Strong troubleshooting and diagnostic skills for complex technical issues across multiple platforms.
* Ability to develop and enforce policies, procedures, and compliance standards.
* Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a high-pressure environment.
* Strong collaboration and communication skills to work effectively with cross-functional teams and stakeholders.
* Self-motivated with the ability to work independently and as part of a team.
* Ability to provide high-quality customer service and support to internal stakeholders.
* Willingness to travel occasionally to remote sites and provide on-call support as required.
Summary & Next Steps
What’s Next: After you send us your resume, our Recruitment team will work with the hiring division to determine candidates we’d like to meet with. Only people who are short-listed will be contacted for an interview. If you are chosen to move forward in our hiring process for our Acheson Head Office, you will be scheduled to undergo and successfully pass pre-employment testing (Breath Alcohol Test, Urine Drug Test, Reference and/or Background check including Criminal Record Check).
About NACG
North American Construction Group (NACG) has served as an industry leader in the heavy construction and mining industries for over 65 years. We are committed to providing a diverse and inclusive work environment. If you require accommodation in submitting interest or during the interview process, please email careers@nacg.ca.
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