Overview
Homes and Maintenance Partner
Salary: £49,636 + excellent benefits
Office location: Letchworth Garden City
Working area: Hertfordshire and surrounding counties
Contract: Twelve month fixed term contract
Hours: 37 hours per week, Monday to Friday
Included: Van & fuel card for business usage
Closing date: 17 May 2026
About SettleParadigm
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.
If you\'re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
Role
We are now looking for a motivated and people focused Homes and Maintenance Partner to join our team on a 12 month fixed-term contract. This is an important role where you will lead a team of Repairs Operatives and help us deliver a reliable, value for money repairs service for our tenants and leaseholders.
About The Role
As a Homes and Maintenance Partner, you will manage a team of up to 12 Repairs Operatives and work closely with colleagues across the business to make sure repairs are completed safely, efficiently and to a high standard. You will oversee inspections, scheduling and ordering of repairs, monitor contractor performance and support continuous improvement across the service. You will also provide technical advice, help resolve issues and ensure our customers receive a positive experience. This is a varied role that combines people leadership, service delivery and hands on problem solving. You will play a key part in helping us deliver a repairs service that is right first time and focused on customer satisfaction.
Key Responsibilities
* Lead, motivate and support a team delivering repairs across our homes
* Monitor performance and drive improvements in line with service targets
* Manage income and expenditure to ensure repairs offer good value for money
* Ensure health and safety and customer service standards are met
* Apply a good understanding of the Housing Health and Safety Rating System
* Plan and prioritise work to meet agreed timescales
* Keep records and systems updated, including our Housing Management System
* Investigate and respond to complaints and enquiries
* Make sure team members have the right training and support
* Hold team meetings and one to one sessions
* Promote a culture of customer satisfaction, right first time and continuous improvement
Must Haves / What We’re Looking For
* Strong IT skills
* Experience managing a team
* Full clean UK driving licence
* Ability to work as part of a multi functional team
* Ability to complete paperwork accurately
* Willingness to support and cover other managers when needed
* Commitment to equality, diversity and inclusion
* Ability to follow SettleParadigm policies and procedures
* Willingness to work towards professional development through the Chartered Institute of Housing
* Ability to take part in the manager out of hours standby scheme if required
* Experience in a housing or property related environment
Nice To Haves
* A strong commitment to great customer service
* Experience in social housing/local authority
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
* annual salary: £49,636 + excellent benefits
* 25 days holiday, increasing with service, plus Christmas closure and buy options
* Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
* Family-friendly leave: Enhanced maternity, paternity, and adoption leave
* Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
* Life cover and income protection
* Flexible working – hybrid options, modern offices, free parking & EV charging
Other details
* Mental Health First Aiders available to support
* Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
* Funded training, qualifications & apprenticeships
* 3 paid volunteering days in the local communities
* Peer-recognition rewards platform
* Paid professional subscription (one per year)
Working Hours
37 hours per week, Monday - Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 17/05/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
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