Overview
We're looking for an experienced, driven leader to step into the role of Senior Store Manager, a key position that bridges hands-on store operations with broader commercial leadership. This is an exciting opportunity for a current Store Manager to lead through others, and play a pivotal role in shaping both local performance and business direction.
Responsibilities
* Lead, support and coach a team of store leaders and front-line teams to deliver excellence in service, performance, and engagement.
* Champion employee development, performance management, and succession planning across multiple functions.
* Foster a culture of ownership, collaboration, and accountability.
* Oversee all day-to-day operations including revenue, utilisation, fleet planning, service delivery, and P&L ownership.
* Set and monitor KPIs and standards, creating clear action plans for continuous improvement.
* Support peak operational periods, including weekends and seasonal surges, as a hands-on leader.
* Deliver against location-specific revenue targets, customer satisfaction goals, and cost controls.
* Work with commercial, partnerships, and innovation teams to roll out new initiatives and pilots.
* Contribute insights and actions to maximise fleet efficiency and rental conversion.
* Build relationships with internal departments such as Fleet, HR, Commercial, and Marketing to align and execute shared objectives.
* Liaise with key local and regional stakeholders including airport authorities, airline partners, and local businesses.
* Represent your location and team in cross-functional meetings, sharing performance updates and business trends.
* Drive change by championing new ways of working, engaging teams in upcoming initiatives, and embedding best practices.
* Create and deliver monthly business updates highlighting commercial performance, team development, and growth opportunities.
* Collaborate with peers to benchmark performance and identify opportunities to innovate and improve.
Career growth & Impact
* Career growth: Step into a leadership role that prepares you for future multi-site or regional opportunities.
* Impact: Influence both day-to-day operations and long-term commercial direction.
* Recognition: Be a key part of our performance-driven culture and success stories.
Essential
* Proven ability to manage and develop high-performing teams.
* Strong understanding of store operations, customer service standards, and P&L management.
* Commercially focused with experience in driving revenue and utilisation.
* Confident communicator with the ability to influence across multiple levels.
Desirable
* Experience working with or managing cross-functional projects or business initiatives.
* Exposure to stakeholder engagement or external partnership development.
* Knowledge of local market dynamics or airport operations (where applicable).
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