Technical Support Officer – South West Council
£131 per day PAYE / £170 per day Umbrella (Inside IR35)
37 hours per week
Ongoing contract
We’re currently recruiting for a Technical Support Officer to join a local authority’s Responsive Maintenance team, delivering essential business support functions across the service. This is a varied, fast-paced role ideal for someone with strong administrative experience and the ability to manage day-to-day operational workflows.
Working alongside Surveyors, Repairs Managers, and frontline staff, you'll help keep services running smoothly by owning processes, resolving issues, and ensuring accurate documentation, scheduling, and reporting.
Responsibilities:
Provide daily administrative and business support across responsive repairs and maintenance teams.
Manage office tasks such as handling post, scanning, photocopying, and diary/resource scheduling.
Handle confidential data in accordance with data protection and council policy.
Support operational delivery of projects and services, including small-scale project participation.
Resolve internal and external enquiries and escalate when necessary.
Assist in maintaining work schedules, contractor coordination, and service planning.
Provide specialist admin support for key operational areas or systems.
Promote service improvements and support team development.Requirements:
Strong experience in administration or business support, ideally within a housing or repairs setting.
Good working knowledge of MS Office and internal scheduling or repairs systems.
Ability to interpret policies, follow guidelines, and take initiative on day-to-day tasks.
Strong organisational skills and attention to detail.
Confident communicator with internal staff, external contractors, and members of the public.
Ability to handle confidential and sensitive data appropriately.Contact:
To apply or find out more, please contact James at Service Care Solutions - (phone number removed) - (url removed)