Job Description
AWS Utility Computing (UC) provides product innovations—from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Responsibilities
* Work proactively to solve potential problems and inefficiencies, communicate clearly and collaborate with others to deliver results with minimal supervision.
* Participate in 24/7 on‑call rotation to troubleshoot high‑severity issues.
* Analyze dashboards and investigate metrics with the vision for improvements.
* Troubleshoot and diagnose problems and work on solutions.
* Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.
* Discuss radical new approaches to automate operational issues, assess risks, and develop creative solutions.
You will need to be a UK national and be able to obtain and maintain a UK Government Security Clearance. Further details can be found at https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels.
Day in the Life
Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day, engineers might dive deep into understanding the root cause of a customer issue, investigate a metric that is trending the wrong way, and consult with senior engineers at Amazon. We own our services and believe in making out‑of‑hours support as painless as possible. We implement Operational Excellence best practices and strive to automate manual processes. Our Systems Engineering roles help engineers develop a broad range of skills: troubleshooting, innovation, maintaining software, analyzing metrics, network connectivity resolution, and effective communication. Engineers are self‑starters, accustomed to ambiguity and change, and customer‑obsessed, always looking to understand customer pain points and find resolutions quickly and completely.
Qualifications
Basic Qualifications
* Bachelor’s degree in Computer Science or other technical degree or related experience.
* Knowledge of networking fundamentals.
* Experience working in a 24/7 production environment.
* Experience in Linux systems administration and/or development.
* Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell.
Preferred Qualifications
* Knowledge of configuration management systems such as Puppet, Chef, Ansible, or related systems.
* Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration.
* Experience in network capture and systems troubleshooting.
* Experience building scripts, tooling, and automation for large‑scale computing environments.
Equal Opportunity
Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We do not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation, you can visit https://amazon.jobs/content/en/how‑we‑hire/accommodations for more information.
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