Overview
* Position: General Manager – Multi Site Operations
* Location: Crawley (with regular travel across Greater London)
* Salary: Highly competitive salary with performance-related bonuses. Company car, mobile phone, laptop, health care and pension contributions.
* Hours: Monday – Friday
A growing, multi‑branch installation and services business is seeking an experienced General Manager to lead day‑to‑day operations, develop high‑performing teams, and drive continuous improvement across the organisation. This is a hands‑on leadership role with significant scope to influence culture, performance, and long‑term growth.
What You’ll Be Doing
* Leading and optimising operations across multiple branch locations
* Coaching, motivating, and developing teams to deliver strong commercial and service outcomes
* Reviewing and improving processes to enhance efficiency, quality, and profitability
* Implementing clear systems for communication, performance management, and reporting
* Working closely with senior leadership on budgets, planning, and strategic initiatives
* Identifying performance gaps and using data to drive measurable improvements
* Building a culture of accountability, teamwork, and customer excellence
* Managing supplier relationships and ensuring smooth coordination between sites
* Overseeing compliance with Health & Safety standards and operational best practice
* Supporting marketing and sales activity to help drive business growth
What You’ll Bring
* Proven experience managing operations or multi‑site teams
* Strong leadership skills with the ability to inspire and influence
* Commercial awareness and the ability to balance quality, efficiency, and cost
* Confident decision‑making and problem‑solving abilities
* Financial literacy, including experience contributing to budgets or forecasts
* Excellent communication skills, both written and verbal
* Strong IT skills (particularly Excel and Outlook)
* Full clean UK driving licence (maximum 3 points)
It’s a Bonus If You Have
* Experience in installation services, home improvement, construction, or related sectors
* Background in process improvement, operational change, or business transformation
What’s on Offer
* Competitive salary with performance‑related bonuses
* 5 weeks’ paid holiday
* Company car, mobile phone, and laptop
* Health plan and pension contributions
* Supportive, friendly working environment with genuine opportunities for progression.
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