Overview
We’re Hiring: Security Control Centre Operative
Location: Hounslow, TW4 6JG
Pay: £16.93 per hour • Hours: 42 hours per week
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!
Grade: 3.1 Site Based
See a Different World. Where potential is seen and progress is nurtured.
What you’ll do
As a Security Control Centre Operative at Securitas, you’ll do more than protect what’s important—you’ll empower people to thrive. Your presence will make others feel safe, welcome, and supported. You’ll monitor live CCTV feeds, identify suspicious activity, and coordinate responses to incidents as part of a proactive surveillance operation. You’ll help ensure the safety and security of people, property, and assets, and you’ll have opportunities to enhance your technical skills as part of a high-performing team.
A key part of your role will be the active monitoring and management of advanced CCTV systems within the Security Control Centre (SCC). This role requires a valid CCTV license. You’ll oversee live surveillance feeds, escalate incidents in real time, ensure that all footage is handled with the highest level of integrity, securely store images in line with legal and operational standards, maintain chain-of-custody protocols, and ensure that footage required for investigative or legal purposes remains admissible in a Court of Law.
Responsibilities
* Maintain and update client security procedures; ensure team compliance.
* Coordinate specialised evacuation procedures (Fire, Bomb, Disaster Recovery).
* Liaise with Corporate Security Management, Corporate Services, and Business Units.
* Manage data input from client sites with accuracy and confidentiality.
* Ensure smooth and effective shift handovers.
* Escalate and monitor incidents per protocol until resolution.
* Communicate with external authorities (Police, Fire Brigade) when required.
* Report grievances and serious concerns to the Line Manager immediately.
* Record all events accurately in the Daily Occurrence Log.
* Manage CCTV and Access Control Systems, including database oversight.
* Monitor global alarms and CCTV feeds across European sites.
Qualifications
* A valid SIA licence
* CCTV Licence
* Experience in a control room
* The right to work in the UK, with a 5-year checkable history
* Strong communication skills in English—both written and spoken
Why Join Securitas
We have a promise to our people, a People Promise where opportunity, people and purpose play a vital role in our day to day. Opportunity: potential in every person and situation; People: open our eyes to all that’s good; Purpose: make your world a safer place.
Benefits
* Pluxxe – Securitas Perks gives you access to discounts on a variety of retailers, services and everyday spending
* Epassi – Save on gym memberships
* Dental Plans
* HSF Health Plan
* Cycle to Work
* Specsavers
* WeCare – 24/7 online GP and mental health support
* Toothfairy – Online dental guidance
* Pension Plan
* My Future Now
* Payroll ISA
* Free Mortgage Advice
* Go & Live – Financial Wellbeing Hub
* Death in Service Benefit
Additional Information
We are an inclusive employer, proud of our Level 2 Disability Confident status and recognition as an inclusive employer. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
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