Overview
ONE LUXE SOLO COUNTER MANAGER
L'Oréal Group, the world's leading beauty company, invites you to join a vibrant retail team that delivers exceptional customer experiences and shapes the future of beauty. As a global leader in the dynamic retail world, we are committed to excellence, creativity, and success. Are you ready to make an impact and be part of the journey?
Position
L'Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store.
Key Responsibilities
* Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience through coaching and feedback to ensure exceptional customer service across all brands and touchpoints in the store.
* Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: Demonstrate products, share brand history, and offer tailored product knowledge, tips, and techniques for customer needs and services across categories and beauty tech.
* Foster Omni Experiences: Inform customers about upcoming instore events, promotions, and brand activations; represent L'Oréal Luxe brands and share expertise on internal/external social media per company guidelines.
* Driving Retail Performance: Develop and execute retail plans to achieve and surpass store targets and KPIs; identify risks and opportunities to maximize results and sustain success.
* Creating Engaging Events: Develop a dynamic annual calendar of events and activities to create memorable experiences and drive growth for the store portfolio.
* Driving Innovation and New Business: Generate ideas and implement strategies to drive new business growth, leveraging product launches and brand anniversaries.
* Cultivating Client Loyalty: Build and maintain a loyal VIP customer base to foster long-term relationships and repeat business.
People Management and Development
* Talent Acquisition: Lead recruitment and selection for Beauty Advisors to build a high-performing team.
* Team Onboarding and Training: Lead onboarding and provide comprehensive training on the L'Oréal Luxe portfolio; drive continuous development to maximize performance.
* Performance Monitoring and Feedback: Provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
* Performance Management: Track team performance and address underperformance with effective strategies.
* Employee Relations: Address and resolve HR issues to maintain a positive work environment.
Operational Excellence
* Maintaining Counter Standards: Ensure Brand VM guidelines are followed; uphold luxury retail environment and maintain hygiene and organization.
* Teamwork and Training: Participate in team efforts and complete required training to maintain product knowledge.
* Administrative Responsibilities: Complete daily/weekly tasks using designated platforms (Tamigo/One Retail).
* Stock & Operations: Maintain adequate stock levels and manage stock in trade of top SKUs, tester, and PLV management.
Deliverables / Outcomes
* Achievement of Retail Targets
* Engaged High Performance Team
* Exceptional Consumer Experience
* Development of Team
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Education / Training
* Store / Department Manager
* BA Experience
Benefits and Rewards
Be Rewarded, Be Valued, Be L'Oréal. Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize contributions and support well-being:
* Competitive Compensation: Competitive salary and commission scheme tied to success.
* Exclusive Product Perks: Access to products from over 35 L'Oréal brands in staff shop.
* Generous Time Off: 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Discounted dental insurance and access to mental health and financial well-being resources.
* Referral Bonus Program: Bonuses for referring talented individuals.
* Sustainability Initiatives: Part of a company committed to sustainability and the L'Oréal for the Future initiatives. #Beautythatmovestheworld
At L'Oréal, we are committed to creating a diverse, equitable and inclusive environment. We recruit, hire, train, promote, and engage in employment practices that value difference and inclusion.
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