Role Overview
We're looking for people with great customer service and communication skills to join us as sales consultants at Co‑op Legal Services. We offer accessible legal advice and support around later life issues - without the jargon. You'll work in our estate planning team; helping our clients to plan for events that happen in life and looking after their loved ones when they need our support, supporting customers to make decisions.
Responsibilities
* Attend video or phone‑based appointments to discuss the benefits of later life legal services with clients.
* Work closely with clients to identify their needs, providing information and solutions to best meet requirements.
* Explain legal issues to clients in an understandable way without legal jargon.
* Develop positive relationships with Co‑op colleagues, working together to provide the best possible client journey.
* Perform to agreed targets to deliver outstanding client outcomes and commercial success.
* Occasionally travel for face‑to‑face client or company meetings.
Qualifications
* Previous experience of B2B or B2C consultative sales and supporting customers to make decisions.
* A full UK driving licence and access to your own vehicle.
* Confidence, empathy and understanding when speaking with potential clients.
* Active listening skills with the ability to adapt your communication style and engage a diverse range of clients through telephone, video, and face‑to‑face discussions.
* The ability to consult and influence while showing enthusiasm for our products and services.
* Advanced level of literacy and numeracy.
* The ability to achieve key targets.
* Good general IT skills, with the ability to quickly learn and adapt to new systems.
Benefits and Salary
£25,000-£28,500 base salary, OTE £42,000 plus excellent benefits (Work Level 6B). Competitive salary, pension with up to 10% employer contributions, monthly incentive scheme, 28 days holiday plus bank holidays (rising to 32 in line with service), 30% discount on Co‑op own brand Food products and 10% discount on other products and services, free support for your physical, financial and mental wellbeing, Wagestream – a money management app that gives you access to a percentage of your wage as you earn it.
Working Hours & Location
Monday‑Friday, 37.5 hours flexible between 9am and 9pm, with some evening requirements and one in four Saturdays, or part time minimum 4 days per week. Remote across England and Wales with occasional travel required. Start date 19th January 2026.
About the Company
At Co‑op, we're owned by our members and committed to putting people and communities first. We value purpose, diversity, and inclusivity. We welcome applications from everyone. We celebrate differences and recognise the importance of our teams reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria for a job.
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