Counter Associate "The Ordinary" Selfridges Birmingham
Join to apply for the Counter Associate "The Ordinary" Selfridges Birmingham role at DECIEM | THE ABNORMAL BEAUTY COMPANY.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
What we’re looking for
We are looking for a flexible customer service-oriented Counter Associate to join our extraOrdinary team in Selfridges - Birmingham to deliver memorable experiences to our customers.
* Experience in the Retail, Department Store, and luxury industry is highly desirable and ideally within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
* This is a 37.5-hour-a-week position on a full-time basis (5 Days).
* This is a permanent contract
What you’d be doing in this role
* Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service.
* Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training.
* Ensure standards for quality, customer service, and health and safety are met.
* Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products.
* Manage customer feedback and queries.
* Assist in maintaining counter standards of cleanliness and organization.
* Be aware of and assist in maintaining DECIEM’s merchandising concepts.
* Ensure tidiness standards are always respected and maintained.
* Conduct product refunds and address customer issues in a positive manner.
* Build meaningful relationships with department managers and clients; maintain high standards of communication.
Skills and qualifications needed
* Comfortable engaging customers and applying products to the customer while providing consultations.
* Ability to multi-task while providing professional and outstanding customer service.
* Desire to spread brand awareness.
* Effective time management and communication skills.
What you’ll be gaining by joining our team
* Unlimited access to an Employee Assistance Program with mental health care, mindfulness programs, and more.
* Access to LinkedIn Learning to help you grow and learn.
* First dibs on new products.
* A generous discount on DECIEM products for you, your family, and your friends.
Our values and commitments
We are a People first company that lives by our core values to: Do the right thing; Create impact; Respect small things; Care too much; Be the future.
DECIEM is committed to diversity, equity, and inclusion (DEI) and to creating an inclusive and accessible workplace. If you require accommodation during recruitment, please let us know.
Equal opportunity
DECIEM is an equal-opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, or any other legally protected class in accordance with applicable laws. This includes our commitment to creating an inclusive environment.
WANT TO JOIN US?
Thank you for reading. If you like what you heard, kindly send us your resume. Note: only shortlisted candidates will be contacted.
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