Job Description The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required Role involves: Technical Support: Respond to and resolve IT support requests via phone, email, or in-person. Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices. Install, configure, and maintain operating systems and software applications. Set up and troubleshoot network connectivity issues. Assist with printer and peripheral device setup and troubleshooting. User Assistance: Provide user guidance and training on using software applications and systems. Offer technical assistance to non-technical end-users in a clear and user-friendly manner. Address user questions and concerns, ensuring a positive customer service experience. Hardware Maintenance: Perform hardware upgrades, repairs, and replacements as needed. Software Management: Assist with software installations, updates, and patches. Troubleshoot and resolve software-related issues. Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISM Create and update user guides, knowledge base articles, and documentation as necessary. Collaboration: Collaborate with wider CST teams for problem resolution and technology enhancements.