Overview
Are you looking to make a difference in the work that you do? If so, this role could be for you!
We are looking to appoint an Orthopaedic Outpatient Administrator to join our Orthopaedic Administration Team at York Teaching Hospital. This is a varied role and the post holder must be able to flexibly provide cover across three areas:
* Referral management centre
* Reception desks dealing with patients face‑to‑face, ensuring they are booked in and directed to the appropriate waiting areas
* Call centre, handling large volumes of calls, agreeing outpatient appointments and dealing with other appointment related queries
It is essential that this work is carried out accurately and efficiently, as the patient experience must be a positive one during a very worrying time. You must demonstrate organisational, administrative, communication skills, the ability to work under pressure, use your own initiative and have excellent telephone skills.
The advertised hours cover Monday to Friday, 8am to 4pm and Monday to Friday, 9am to 5pm.
Responsibilities
* Process all new patient appointments within agreed timescales and in accordance with consultants’ requests and specialty booking rules.
* Make follow‑up appointments in accordance with booking rules, at the request of both internal and external customers.
* Monitor, maintain and update electronic worklists and ensure that items are actioned in a timely manner, taking remedial action where necessary.
* Utilise an electronic database booking system to call patients for their appointments near to their due date, to maximise clinic capacity against patient demand.
* Support patients attending the Orthopaedic clinics, using tact and diplomacy, and record an appropriate outcome for all patients who leave the Outpatient clinic where necessary.
* Manage patients ringing the department to book, amend, or cancel an appointment, in accordance with Standard Operating Procedures and booking rules.
* Perform any other administrative or clerical duties required as part of the post.
* Actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
* Maintain stock control.
* Prioritise workload to maximise patient demand against clinic capacity, ensuring patients are dealt with as timely as possible.
* Maintain patient confidentiality at all times.
Benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
* 27 days holiday rising to 33 days (depending on NHS Trust service).
* A variety of different types of paid and unpaid leave covering emergency and planned leave.
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
* NHS Car Lease scheme and Cycle to Work scheme.
* An extensive range of learning and development opportunities.
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
Working for the Trust
Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Contact Information
Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Additional Information
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
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