Job Description – Runner
Company: Crafted
Reporting to: Restaurant Manager
Salary: Minimum wage based on age plus service charge
Location: Crafted at Powdermills
We’re not hiring people to fill a seat or add to our
headcount. We’re hiring people to craft our culture, ethos and success. This is
a big deal for us, and we know it’s a big deal for you: a new role defines how
you spend your days, who you spend them with, and what your future looks
like.
Together, we’ll shape each other’s entire trajectory.
That deserves thoughtfulness, empathy and respect. It’s why this job
description is deliberately detailed. We want you to know exactly what you’re
stepping into. The challenges, the opportunities, the quirks of the role, and
the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces
where guests can be themselves and fill up on the good stuff: nature, food,
wellbeing, craft, people and play. We hope to open several hotels in the coming
years, with our first coming in summer 2025: Crafted at Powdermills, East
Sussex.
More specifics will follow as planning and pieces fall
into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to
autopilot and go through the motions. We’re busy but not on the things we love
doing, we spend more time on our phone, and we misplace our bounce and
spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to
somewhere that makes us feel totally at ease. Not so we can step away from
life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations
that people come back to again and again because it’s where they feel good
about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with
ambitious goals and a start-up mentality. We need to execute brilliantly from
day one and every team member will contribute wherever they are able.
At Powdermills, the flow of service depends on the
energy and support of our Runners. You’ll be the person who keeps things moving
from delivering dishes from the kitchen to resetting spaces for the next
service. It’s a role that demands pace, focus and teamwork, and it’s a
brilliant way to learn the rhythm of hospitality from the ground up.
That said, as a Runner, your primary
responsibilities will be to:
· Deliver
food from the main and events kitchens to the pub, restaurant, bars and private
dining spaces
· Support
the waiters and managers with setup and breakdown of service and anything else
they need
· Polish
and restock cutlery, glassware and crockery so it’s ready for use
· Reset
tables quickly and neatly between guests
· Maintain
a clean and organised work environment across stations and service areas
· Step
in wherever needed to keep service flowing smoothly
We’re looking for someone with:
· A
natural sense of pace and urgency, you’ll enjoy keeping busy
· Good
attention to detail and pride in keeping things polished and organised
· The
ability to take direction and work closely with waiters, chefs and managers
· Reliability,
resilience and the confidence to move around a large site with ease
· A
collaborative approach, happy to lend a hand wherever it’s needed
Together
We hire people with personality who have a desire to
continuously learn. Each person should bring themselves to work to shape our
culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and
staff, we prioritise teamwork over titles: no one’s too important to lend a
hand, or to new to have a good opinion. We need low egos but high expectations:
people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
1. Enjoy
it: it’s still work, but if you’re having fun then so are our guests. It’s
ok if you’re humming behind the bar or moving with the music.
2. Own
it: whoever you are, and whatever your role, someone’s enjoyment is in
your hands. Always keep an eye out.
3. Improve
it: ask for feedback (and don’t be scared of what follows), and be
curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and
Governance (ESG) principles are integrated across these three values.