We are currently recruiting for a ContractAdministrator to join the team in our Birtley office. The purposeof the role is to provide information support and resolve anyemerging problems that our customers may face.
AContract Administrator should understand the value of goodcommunication skills they should be able to put themselves in theircustomers shoes and advocate for them when necessary. Customerfeedback is extremely important to OCU Group and we pride ourselveson delivery the best service to ourcustomers.
Duties andResponsibilities:
* Manageincoming phone calls.
* Identify and assesscustomers needs to achieve satisfaction.
* Buildsustainable relationships and trust with customers throughout theirjob.
* Provide accurate valid and completeinformation.
* Meet personal and customer serviceteam targets.
* Carry out other dutiesappropriate for this role.
A ContractAdministrators main target is to provide excellent servicestandards respond efficiently to customer enquiries and maintainhigh customer satisfaction.
SkillsandExperience:
* CustomerService experience required.
* A good standard ofIT skills including Microsoft Office.
* Able towork as part of a team.
* Strong time managementand organisational skills.
* High level ofAdministrationskills.
CompanyInformation:
Established in 1994OCU Group is one of the fastest growing utility engineeringcontractors in the UK with a long successful track record indelivering customerfocused civil engineeringsolutions.
Working directly with many of thecountrys leading bluechip power water telecoms and rail clients weare looking for the very best talent to join our growingteam.
We pride ourselves on empowering ouremployees and offering opportunities for them to take control oftheir own personal development and career progression in asupportive environment.
We believe that beingsuccessful is a choice.
We choose to besuccessful.
We are OCU One CompanyUnited.
We celebrate difference andappreciate diverse backgrounds. We encourage everyone who join usto be themselves at work and create inclusive teams in ourworkplace.