Job Title: Client Services Administrator (CSA)
Location: Swayne & Partners, part of Kin Vet Community – Long Melford
Job Type: Part Time – this role includes working weekends
Salary: £12.21 per hour
Reporting to: Client Services Manager
About Swayne & Partners – Long Melford
Long Melford is a warm and welcoming community practice that is part of the Swayne & Partners group — a highly respected network of four small animal clinics in Suffolk. Each branch works closely together to provide exceptional care to clients and their pets.
Swayne & Partners is part of Kin Vet Community, a vet-led collective of 19 practices across Essex, Suffolk, Hertfordshire, Kent, and Southwest London. Together, we're committed to compassionate, high-quality care for pets and their owners, while supporting our teams through collaboration and shared resources.
The Long Melford clinic offers modern facilities, a loyal client base, and the support of our hospital site in Bury St Edmunds, which operates 24/7 and provides access to advanced procedures and diagnostics.
About the Role
We're looking for a friendly, proactive, and professional Client Services Administrator (CSA) to join our Long Melford team. As the first point of contact for our clients, you'll play a vital role in ensuring every interaction is welcoming, efficient, and supportive.
You'll work closely with our veterinary and nursing teams to deliver outstanding service, ensure smooth day-to-day operations, and help maintain the high standards that our clients expect.
Key Responsibilities:
* Provide a warm, professional welcome to clients in person and over the phone.
* Maintain a clean, organised reception area and uphold excellent front-of-house standards.
* Manage appointment bookings efficiently to ensure smooth clinic operations.
* Take payments accurately and in line with company policy.
* Proactively contact clients to rebook missed appointments or follow up on estimates.
* Keep client and patient records up to date, including contact, insurance, and medical details.
* Support the promotion of the Kin Vet Community Health Care Plan.
* Handle insurance claims and client accounts in line with company policy.
* Respond promptly and warmly to emails and client enquiries.
* Work collaboratively with colleagues to ensure a seamless client experience.
(Please note: these responsibilities are not exhaustive and may evolve as part of the role.)
What We're Offering:
* 25 days annual leave, increasing with service (up to 30 days) plus bank holidays
* Private Healthcare with Vitality
* Occupational Health Services
* Free eye test vouchers and contribution towards glasses for VDU users
* Enhanced maternity/paternity leave
* Occupational sickness pay
* Generous colleague discount scheme for up to 5 registered pets
*
How to Apply:
If you're an enthusiastic and caring individual who thrives in a client-facing role and enjoys being part of a supportive team, we'd love to hear from you
To apply, please email your CV to
or contact the Long Melford team on to find out more.
Swayne & Partners, part of Kin Vet Community, is an equal opportunities employer and welcomes applications from candidates of all backgrounds.
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Location
Suffolk
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Department
In Clinic Administration
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Employment Type
Permanent
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Compensation
£12.21 per hour
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