Anopportunityhasarisenforafield-based Client Relationship Manager tojoinawell-establishedandwellknowncommercialevolvingcompany. AsaClientRelationshipManager,youwillliaisewithcustomersfacetofacewithaviewtoresolvinganymattersthatmayariseandfindsuitablesolutionsinatimelymanner,negotiatecontracttermstoensurecontinuityofbusinessandprovideahigh-qualitycustomerservicebyeffectivelycommunicatingwiththecustomerandinternalcolleaguestoensurethecustomersrequirementsaremet. Therole: Coordinatingowndiarytovisitcustomersthatyouroffice-basedcolleaguesareunabletocommunicatewith,withtheaimtoresolveanycomplaintsorqueriesthecustomermayhaveandenablebothpartiestomaintainacontinuedrelationship. Beextremelyconfidentinyourabilitytomakeonthespotdecisions,whilsttakingacalm,level-headedapproachtoproblemsolvingthatissatisfactorytothecustomerwhilstalsoprotectingthecompaniescommercialposition.Thiswillincludethenegotiationofratesamongstotherpotentialchallengesyoumaybemetwith. AbilitytomanageabusyworkloadthroughaCRMsystemwheretimemanagementiskey. Anin-depthgeographicalknowledgeofBirminghamandthesurroundingareas. Thesuccessfulcandidatewillhaverecentexperienceinasimilarroleworkinginafast-pacedenvironment.Theywillhavestrongnegotiation,problem-solving,communicationandITskillswithanabilitytoorganiseandprioritiseworkloadstomeetdeadlines. CompanyCarprovidedAcleanUKdrivinglicenseisalsorequired. Schedule: MondaytoFriday8:305:00mayneedtoworklatersomeoccasionstomeetcustomerswhoonlyopenduringtwilighthours. To apply for the role, or to gain more details, contact Hanna on 01244 257722. Unfortunately,duetotimerestrictionswecannotrespondtoeveryapplicant,intheeventthatwehaventcontactedyouwithin48hourspleasetakeityouhavenotbeensuccessfulforthisparticularrole,butyourdetailswillbekeptonfileandconsideredforallfuturevacancies. Weareanequalopportunitiesagencyandwelcomeapplicantsfromallbackgrounds. WeareactingonbehalfoftheclientasanEmploymentAgencyinrelationtothisvacancy.