About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As a Senior Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.
This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.
Areas of ownership:
* Customer Success & Value Realization: Own the end‑to‑end customer journey post‑sale, ensuring successful adoption, measurable outcomes, and long‑term value realization.
* Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI‑driven transformation.
* Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
* Implementation Oversight: Lead and coordinate cross‑functional teams to ensure smooth, on‑time implementations and successful go‑lives.
* Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
* Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.
Who you are:
* 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
* Proven ability to drive strategic value and support digital transformation in complex organizations
* Track record of turning customer success into measurable business impact and growth opportunities
* Strong project and stakeholder management skills, with a focus on execution and outcomes
* Excellent communication and presentation skills, with the ability to engage both technical and non‑technical audiences
* Technical curiosity and interest in AI, automation, and customer experience
* Native or bilingual in English
We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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