Permanent Sales Admin vacancy Glasgow City Centre - Fully onsite Working days - Monday - Friday 37 hours per week (8am - 5pm Mon/Thu 8am - 12pm Fri) 30 mins lunch A Sales Administrator is required to provide essential back-office support for our sales team, handling quote generation, order processing, customer communication, invoicing, freight organisation, data entry, and after-sales support to ensure smooth transactions and efficient operations. This role bridges customer needs to the sales process. You will also manage paperwork, update records, arrange deliveries, and often resolve queries, making you crucial for customer satisfaction and sales efficiency. Salary 25-30k, contributory pension, 37 hours per week (8am - 5pm Mon/Thu 8am - 12pm Fri) 30 mins lunch, 24 days holiday plus 5 public holidays. Target achieving bonus potential and private healthcare. Key Responsibilities Order Management: Processing sales orders, checking stock, arranging deliveries, and managing payments. Prepare and issuing quotes, proposals and order confirmations within agreed service levels, with follow up as required to maximise conversion rate. Supplier liaison : Communication with suppliers on customer requirements on repeat and bespoke enquiries Customer Service: Answering inquiries (phone, email, in-person) and providing post-sale support. Documentation & Data: Raising invoices, handling credit checks, updating customer databases, and generating reports. Team Support: Assisting the sales team with administrative tasks, ensuring information flows smoothly. Problem Solving: Resolving customer issues and complaints to maintain service quality. Skills Needed Excellent time management and organisational skills. Strong customer service and problem-solving abilities. Preferred 3 years' experience in sales coordination, account support or service desk role within a technical, B2B or service-led environment, or recent graduate. Skilled with CRM platforms and comfortable in Microsoft Office (Excel/Word/Outlook/Teams). Highly organised, strong attention to detail, able to prioritise multiple tasks under tight deadlines. Excellent communicator (written & verbal) with a customer-centric mindset. Positive, proactive and collaborative team-player who thrives in a fast-paced environment. Potential to progress into account management and/or sales role. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.