BACK OF HOUSE ATTENDANT - Harrogate BACK OF HOUSE ATTENDANT Various Hours 23,995 per annum plus monthly service charge, typically 2,400 annually Various Hours Available Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities Operational Support • Maintain exceptional levels of cleanliness, hygiene, and organisation in all back of house areas including corridors, offices, staff accommodation, linen rooms, service lifts, and storage areas. • Ensure housekeeping pantries and service areas are fully stocked, clean, and organised at all times. • Assist with the distribution, collection, and transportation of linen, amenities, and housekeeping supplies throughout the hotel. • Reports any maintenance faults to a Housekeeping Manager or Supervisor. • Support Room Attendants and Supervisors by ensuring equipment and materials are readily available. • Follow all departmental Standard Operating Procedures (SOPs) consistently. • Operate housekeeping equipment safely and report any maintenance concerns promptly. Quality & Standards • Uphold Grantley Hall’s 5-star luxury standards in all back of house environments. • Ensure full compliance with health, safety, hygiene, and hygiene regulations at all times. • Maintain a high level of attention to detail and pride in all areas of responsibility. • Identify and proactively report any maintenance, cleanliness, or safety issues. Teamwork & Communication • Work collaboratively with the Housekeeping team to support daily operational needs. • Maintain a professional, helpful, and flexible approach at all times. • Communicate effectively with supervisors and colleagues regarding work priorities and operational requirements. • Contribute positively to a supportive and respectful team culture. Health, Safety & Compliance • Adhere to all Grantley Hall Health & Safety policies and procedures. • Use PPE and cleaning chemicals in line with training and COSHH requirements. • Follow safe manual handling practices at all times. • Support departmental audits and inspections as required. Key Skills, Qualifications & Experience • Previous experience in a housekeeping, cleaning, or back of house role is desirable but not essential. • Understanding of cleanliness, hygiene, and safety standards within a hospitality environment is an advantage. • Ability to work efficiently in a fast-paced, luxury hotel environment. • Strong attention to detail and high personal standards. • Physically fit and able to undertake manual tasks. Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically £2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more… Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. Discounted hotel stays with Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to £1000 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’ Grantley Academy to support your development Annual paid volunteering days