Job overview
We are recruiting for a Newborn Hearing Screening Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
To contribute as part of the team in providing administrative support to the Newborn Hearing Screening Programme.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To provide high quality, administrative services to multi-disciplinary team of professionals in order to facilitate the effective and efficient delivery of the Newborn Hearing Screening Programme.
On a day-to-day basis, provide a full range of administrative support services to the Newborn Hearing Screening. This will involve receiving and providing sensitive patient information and ensuring that the Newborn Hearing Screening Programme and East and North Hertfordshire policies and procedures are adhered to.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role
Person specification
Qualifications / Training
Essential criteria
* Keyboard Skills
* Telephone Skills
* Organisational Skills
* Emails
* Excel
Previous Experience
Desirable criteria
* Working with families
* Working within a team
* Newborn Hearing screening programme experience
Skills
Essential criteria
* Confident when using the telephone
* Confident when working within a diverse team
Desirable criteria
* Ability to understand the process and methology that involves the actual hearing screening test and its implication
Other Requirements
Essential criteria
* Role model our Trust values every day
Desirable criteria
* Ability to travel easily between trust sites