Job Description
Job title: Application Support Associate
Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role
What you'll be doing:
* Provide application administration support, including user account creation, password resets, access changes, and audit-related tasks across multiple business-critical systems
* Manage service operations by triaging, assigning, and tracking incidents and service requests, working closely with resolver teams and escalating issues when required
* Monitor application performance and service health, produce regular reports, support change and release activities, and contribute to ongoing service improvements
* Work within a structured IT Service Management (ITSM) framework, collaborating with internal teams, vendors, and stakeholders to maintain stable applications and meet regulatory and compliance standards
* Maintain accurate and up-to-date documentation, including support guides, configuration records, and issue logs
Your skills and experiences:
Essential:
1. Ability to provide technical, application, or operational support within an IT or business environment.
2. Familiarity with ticketing systems (e.g., Jira, ServiceNow) and documentation tools (e.g., ...