The team is based at Solpro Business Park, Attercliffe, Sheffield. The team works a hybrid model, with candidates spending 50% of their time in the office and 50% working remotely from home. This post is temporary until 31st March 2026. Internal candidates require permission from their current line manager before applying. For informal enquiries about the role, please contact either Claire Dudley or Lewis Naylor. We expect to shortlist for the post on 3rd September and conduct interviews during the week commencing 22nd September 2025. Dates are subject to change. We are committed to investing in our workforce and promoting opportunities to under-represented groups. We value equality, diversity, and inclusion, aiming to increase the diversity of our workforce, particularly among Black, Asian, Minority Ethnic, Disabled, and LGBTQ+ communities, to reflect the communities we serve. We support staff with unpaid caring responsibilities to work flexibly. This is a great time to join us, and we welcome your application. Under the Disability Confident Scheme, disabled applicants who meet the essential criteria are guaranteed an interview. Full-time employees work 37 hours per week for 52 weeks annually, with a generous holiday entitlement. We are open to flexible working arrangements, including reduced hours, part-time work, or job sharing. If appointed, your starting salary will be at the bottom of the grade. If you provide payslip evidence of a higher basic pay, we will consider starting you at the appropriate point within the grade. All roles are undergoing evaluation, which may affect pay arrangements from 2026. More information is available on our website. Business Support Officer Job Description
We are seeking an experienced Business Support Officer to join Sheffield City Council's Housing and Neighbourhood Service, within the Repairs Policy and Improvement Team. The team handles a variety of tasks related to our annual gas servicing programme. The ideal candidate will be enthusiastic, a self-starter, and eager to develop skills in supporting customers during compliance checks and programmed works. Essential skills include: Effective communication skills, both face-to-face and over the phone High empathy and a passion for delivering excellent customer service Providing business support in both office and remote settings Ability to work independently, plan, prioritize, and meet deadlines Building positive relationships with customers and colleagues, and collaborating across departments Good judgment and decision-making skills, including recognizing when to escalate issues Contributing to workload planning and organizing alongside other team members Proficiency in IT, especially Microsoft Word and Excel A positive, can-do attitude
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