Description Job Title: People services Lead – 6 month FTC Grade: M4 Reports to: Chief People Officer Business area: People Team Location: Flexible/UK Home Worker Summary and purpose of position: Wincanton is a leading third-party logistics (3PL) and supply chain solutions provider in the UK and Ireland. As the largest British logistics company, we work in industry sectors as diverse as milk, defence, energy, retail, consumer goods and construction, supporting every stage of development and adding value through our supply chain expertise and innovative approach to logistics challenges. With over 20,000 colleagues across more than 200 sites and a 3,400 strong fleet of vehicles, we put our customers at the heart of everything we do, and our mission is “to make our customers’ business better, every day.” Reporting to the Chief People Officer, the role will be responsible for the people services function ensuring the operational management of the service including changes to T&C's, Policy and Processes, Payroll and People Shared Service teams. The role will be responsible for ensuring effectiveness of key processes such as Payroll, Onboarding/Offboarding, Right to Work, Security Vetting, process development and operational assurance ensuring all compliance and standards in relation to these processes are met and optimising technology to promote efficiency. Duties and responsibilities: People Services lead will manage a wide range of operational deliverables including payroll, tier one People Support, benefits, process development and maintenance, knowledge and assurance and hire to retire administration. Design and implement the People Services delivery plan managed through the central People Services and Payroll Teams. Provide strategic leadership and coaching to the People Services team ensuring they are equipped to deliver service requirements to the business. Work with the Interim Director of People transformation Payroll Project Manager to deliver the appropriate plans to stabilize the payroll, including system reconfiguration, team structures and processes. Provide updates to the business on People services performance and be the last point of escalation for large scales issues. Work with IT and Finance colleagues to complete manage the ongoing improvements of Oracle system providing assistance with systems development and maintenance. Supporting the interim Director of People transformation, ensure the People service operating model meets business and colleague needs now and for the future, ensuring that the structure is fit for purpose and the team have the capacity and capability to deliver the service. Proactively identify innovative solutions to improve service delivery, colleague, and management knowledge. Ensure People applications are supported and developed from a functional perspective working with our 3 rd party support partner. Communicates organisational goals to the People Services team and implements a structured approach to planning for the team, driving a culture of ownership and collaboration. Develop and foster strong relationships with all business areas including EMT, Business Sectors and people teams, responding to their requirements. Collaborate on wider People initiatives including L&D, Reward and Business Partnerships to deliver a streamlined service to the business. Ensuring new or changed People products, services processes or policies are communicated, planned, and implemented effectively across Wincanton. Promote a high-performance environment, with a focus on team collaboration. Ensuring SLA’s and KPI’s are adhered to. Monitoring and maintenance of service standards, audits and performance metrics and GDPR compliance. Supporting People Partners and service delivery teams with complex queries i.e., TUPE transfers, benefits administration and People transactions. Manage all aspects of supplier relationships relating to people service requirements. Design, lead and deliver on People services related change projects that will oversee and review procedures relating to: electronic document management; documentation review; process reviews; merger and acquisition post integration activity and process harmonisation, TUPE transfers, New Business implementations, intranet development and content management. Working with wider People Leadership team to continually create value-based synergies and efficiencies in our operating model in order to realise business benefits. Preparation of management reports on transactional activity as required. Carry out duties in line with internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and our companies’ shared values, putting clients at the heart of our business. Ensure all appropriate audits are undertaken in a compliant fashion, and observations and improvements implemented. Where improvements are identified take pro-active leadership and responsibility for swift remedial action planning and action in conjunction with the relevant subject matter experts. Typical Outputs : Monthly, Luna and weekly payroll delivery Colleague and Manager shared service functionality Appropriate governance and assurance via policy documents, communication and reviews Experience, skills and attributes: Demonstrable and strong leadership skills across multi-disciplined teams Generalist HR background gained in large multi-site and multi-customer organisations – ideally in a supply chain environment Leadership and Management of multiple and complex payrolls Leadership and Management of ERP system implementation and transition to BAU Strong verbal and written communication skills at senior and executive leadership levels Ability to communicate clearly and effectively at an operational level People Strategy and service level development experience A keen eye for detail and a proactive and engaging approach to problem resolution Proven experience of delivering successful enterprise-wide change programmes Ability to manage complex, challenging situations and prioritise a high workload Our Commitment: Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.