At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.
In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.
We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.
Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.
We are now recruiting for a Booking Agent to join our Allied Autocare department.
You will organise and operate the customer service function, ensuring the highest level of customer service is maintained through proactive and reactive vehicle service bookings.
Hours of work are Monday to Friday, 8.30am – 5.30pm and the salary is £26,208k per annum + bonus.
This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.
Why Join Us?
We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:
1. Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
2. Financial Security: Access our group life scheme and annual profit share.
3. Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
4. 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
5. Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
6. Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
7. Sustainable Travel: Save on your commute with our cycle-to-work scheme.
8. Continuous Development: Frequent learning opportunities to help you grow professionally.
9. Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
10. Recognition and Rewards: Celebrate your success with our company values and long-service awards program.
The main duties of the role are:
11. Organise and process yearly vehicle service appointments in order to meet KPIs
12. Execute outbound calls in order to manage and book fleet services and new customer bookings
13. Effectively prioritise customer interactions including messages via telephone, email or web to
14. enhance the customer experience
15. To ensure that Service customers receive prompt, courteous and effective repair of their vehicles
16. within the guideline of the policies and procedures of the Company and Manufacturer
17. To liaise with the Mobile Technician regarding the most effective way of carrying out the work
18. required, taking account of the skills of the workforce, the priorities of the business and the cost
19. implications
20. To ensure all work is correctly invoiced and payment received, handling customer queries
21. courteously and within company policy at all times
To be effective in this role, you will have:
22. Service centre experience
23. A basic understanding of information technology
24. Verbal and written communication skills
Previous experience of working in a contact centre environment would be advantageous but is not essential.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.
We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.
***NO AGENCIES PLEASE***