MTrecs new career opportunity
Our client are specialists in their industry sector, they are looking to recruit a Sales and Purchasing Administrator on a permanent basis.
The Job you’ll do
* Operating as a key point of contact for all matters specific to customer quotations, orders and deliveries.
* Raising quotations and orders for products correctly, and in a timely fashion for our trade customers.
* Ensuring customer purchase orders match the processed order.
* Monitoring orders through to delivery to ensure expected delivery dates are met, or customers are advised if there is an issue.
* Invoicing all completed orders in a timely fashion.
* Maintaining and updating sales and customer records.
* Providing internal phone-based customer support which may include some technical support on our products.
* Deal with any challenging customer needs or complaints as they arise, and resolve or escalate as necessary.
* Identifying any new product opportunities to add to the existing product offer.
* Upselling where possible.
* Pro-actively generating new business.
* Collaborate with the external sales team with regards to orders and customer accounts.
* Communicate and collaborate with all areas of the business.
* Working with Production and Logistics team to communicate with our clients with delivery dates and times.
* To carry out purchasing activities for the effective sourcing and supply of required materials, hire services and other support services.
* Prepare purchase orders in line with final negotiations with selected approved suppliers, and in line with organisational targets and requirements.
About You
* Be able to demonstrate, with examples, experience in the above listed duties and responsibilities.
* Experience with a similar product/industry/market sector would be advantageous.
* Be able to demonstrate the ability to multi-task while maintaining attention to detail.
* Be able to work under pressure with changing priorities to suit customer needs.
* Excellent customer service skills in all forms of communication.
* Be able to build and maintain strong, long-lasting customer relationships.
* Be able to work confidently with technical information relating to our products.
* Be confident and competent using computers and systems such as Microsoft Word & Excel.
* Sage 200 experience would be an advantage.
* Critical thinker with problem-solving skills.
The Rewards and the Benefits
* This role reports directly to the Purchasing and Sales Office Manager.
* Hours of work are Monday – Thursday 8:15am – 4.30pm, Friday 8:15am – 3:00pm.
* 45 minute lunch break.
* 28 days annual leave, with 3 days being reserved for the period between Christmas and New Year