Overview
Oxford Health NHS Foundation Trust is seeking a Service Director. This is a full-time, substantive appointment and the most senior operational manager in the Directorate, reporting to the Chief Operating Officer and the directorate leadership team. The post holder will be accountable for the performance and management of all services within the Directorate and act as a senior point of contact for staff, partners, and stakeholders. The role requires experience in managing community services or equivalent and the ability to effect change while engaging staff and stakeholders. Quality, patient and staff safety, performance management, and quality improvement are essential skills for this role.
Responsibilities
* Accountable Operational Leadership — Overall responsibility for the performance, delivery and management of all services within the Directorate and reporting directly to the Executive Managing Director.
* Quality, Governance & Patient Experience — Lead high-quality, safe and effective services, ensure compliance with national standards (e.g., NICE), drive continuous quality improvement, embed strong governance systems, and promote a culture of openness, dignity, and co-production.
* Strategic Planning & Service Transformation — Develop and deliver Directorate business, workforce and financial plans aligned to Trust strategy; lead complex organisational change, service development, and system-wide partnership working.
* Financial & Performance Management — Hold accountability for a multi-million-pound budget, ensure financial balance, deliver cost improvement programmes (CIPs), and drive achievement of contractual, operational and national performance targets.
* Senior Leadership & Stakeholder Engagement — Lead and line manage senior clinical and managerial staff; foster collaborative leadership; represent the Trust at local and national forums; build strong relationships with partners, service users, carers and external agencies.
Appointment and role details
Due to an internal promotion, we are looking to appoint a Service Director as a full-time, substantive appointment. The post holder will evidence previous experience of managing community services, or equivalent, and the ability to effect change while engaging staff and stakeholders. The role requires energy, compassion, the ability to meet competing demands, and complex and challenging conversations to drive change that benefits patients and staff. Flexibility and a sense of humour are important for managing this demanding role. The role aims to promote the patient voice, champion staff welfare, and make patient care, inclusion, and safety everyone’s first concern.
The Trust has been rated Good by the Care Quality Commission (CQC). We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all staff and volunteers are expected to share this commitment.
Organisation context and values
Oxford Health NHS Foundation Trust provides physical, mental health and social care across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Services are delivered at community bases, hospitals, clinics and people’s homes, aiming to deliver care as close to home as possible. Our vision is to deliver: “Outstanding care delivered by an outstanding team.” Our values are: Caring, Safe and Excellent. We actively support anti-racism, equality, diversity and inclusion and encourage applications from under-represented groups.
Benefits and equal opportunities
We offer a range of benefits to support your career and wellbeing, including:
* Excellent opportunities for career progression
* Access to tailored learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (waiting lists may apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Additional information
We are committed to flexible working and welcome applications from all sections of the community. All new starters have a thorough induction process, both locally and Trust-wide. Appointment to this post is subject to satisfactory references covering 3 years of employment or study. We encourage candidates to refer to the job description, person specification and guidance notes attached to help tailor their application. All employees may be required to undertake mandatory and statutory training related to their role. Adjustments can be considered under the Equality Act 2010 where required.
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