Rostering and Administration Officer Location: Wallsend, NSW Employment Type: Full-time, Permanent Organisation: United Protestant Association (UPA) Make a meaningful impact every day—join a values-driven aged care organisation committed to respect, dignity, and quality care. About Us At UPA, our mission is to provide quality care and support to older Australians through compassion, respect, and understanding. We offer a wide range of services across NSW, including residential aged care, home care, and retirement living. Our philosophy of care is that every person has the right to live in peace and dignity, with respect and security, irrespective of age. About the Role We are seeking an experienced and proactive Rostering and Administration Officer to join our team in Wallsend on a full-time basis, Monday - Friday. In this vital role, you will ensure the facility is appropriately staffed in line with operational needs, aged care standards, and legislative requirements. You will also provide essential administrative support to assist the Facility Manager in maintaining smooth day-to-day operations. This position suits someone who thrives in a busy, people-focused environment, with excellent organisation skills and a passion for supporting a caring team. Key Responsibilities Develop, coordinate, and maintain effective staff rosters to ensure adequate coverage and compliance. Liaise with staff, management, and external agencies regarding rostering, leave, and shift replacements. Provide administrative, reception, and clerical support to the Facility Manager. Support recruitment, induction, and retention activities for new and existing employees. Maintain staff records. Participate in quality and compliance activities in alignment with Aged Care Quality Standards. Assist with audits, staff communications, and general operational reporting. About You You are a highly organised professional who can balance multiple priorities while maintaining accuracy and care. You take pride in ensuring everything runs smoothly behind the scenes and enjoy being the go-to person for staff and management. Essential Criteria Minimum 2 years’ experience in administration or personal assistant roles. Strong computer skills, including Microsoft Office (Word, Excel, Outlook). Excellent communication and interpersonal abilities. Strong organisational and problem-solving skills. Proven ability to work independently and collaboratively within a team. Attention to detail and a professional, approachable manner. Would definitely prefer previous experience with rosters. Desirable Experience with rostering or scheduling systems (e.g., Humanforce). Knowledge of the Aged Care sector and regulatory frameworks. Experience in a similar role within aged care or community services. Additional Requirements Current National Criminal History Check (within 3 years). Flexibility to adjust work hours as required by operational needs. Why Join UPA Work in a supportive, purpose-driven team. Enjoy the stability of a well-established organisation with strong community values. Ongoing professional development and training opportunities. Make a meaningful difference in the lives of our residents and staff every day. How to Apply If you are ready to take on a rewarding role where your organisational skills and caring nature will shine, we’d love to hear from you. Please apply via the UPA Careers Page or contact the Facility Manager, Woodlands Lodge, at (02) 4965 2200 for more information.