Job Title: Front of House Coordinator
We are seeking a highly skilled and experienced professional to join our team as a Front of House Coordinator. This is an exciting opportunity to be part of a dynamic and innovative healthcare start-up, dedicated to delivering exceptional patient experiences.
About the Role:
This is a full-time position, working Monday to Friday, 8:30 AM to 6:00 PM, with some flexibility for occasional evenings/weekends. As a Front of House Coordinator, you will be responsible for providing a warm and welcoming experience for patients, while supporting the clinical team and daily operations.
Key Responsibilities:
* Deliver exceptional patient care by providing a knowledgeable and discreet welcome to all patients.
* Manage patient check-ins and coordinate session flow across consultations, diagnostics, and treatments.
* Educate patients on clinic services, values, and longevity concepts as needed.
Administrative Operations:
* Maintain the clinic calendar, manage bookings and follow-ups.
* Respond promptly to inquiries via email, phone, and WhatsApp.
* Ensure accurate data entry into patient management systems and CRM tools.
Clinic Environment:
* Ensure reception and waiting areas are immaculate and aligned with our wellness aesthetic.
* Organise welcome packs, refreshments, and special touches to elevate the experience.
Requirements:
* Experience in front-of-house, ideally in healthcare, wellness, boutique hospitality, or a high-end service environment.
* Strong IT and administrative skills (Google Workspace, CRM, scheduling tools).
* A calm, solutions-oriented mindset with excellent interpersonal skills.
* Adaptability and initiative – ready to take on unexpected challenges typical of a start-up.
* A genuine interest in health optimisation, biohacking, or preventive medicine.
Benefits:
* 5% employer pension contribution.
* Access to an on-site gym.
* Strong growth and development opportunities.