Business Support Manager (Senior Operational Lead)
Location: Wimbledon, London (Hybrid)
Reporting to: Operations Director
Company Description
VEDA Associates is an independent, multidisciplinary engineering consultancy known for its focus on problem solving and technical excellence. Established in 2012, the company has steadily grown, expanding its expertise and capabilities to deliver high-quality solutions. VEDA's team of engineers, architects, and CAD technicians are recognized for completing challenging projects on-time and within budget. The company emphasises quality, reliability, and collaboration to provide lasting value to clients and the communities it serves.
Role Description: The Strategic \"Number Two\"
Are you a highly organised operations professional ready for a high-visibility leadership role? We are seeking a Senior Business Support Lead to act as the principal operational support to our Operations Director. You will be the designated second-in-command for day-to-day operational matters.
This is a pivotal role for a \"strong number two\" who will ensure our operational engine—spanning compliance, HR administration, and office functionality—runs with precision and efficiency.
Why Join Us?
* Operational Authority: You will provide direct leadership to our Administration & Office Support Coordinator and Quality Compliance Assistants
* Leadership Pathway: For a candidate demonstrating high capability and autonomy, there is a clear pathway to a Business Operations Lead role
* Innovation-Led: We want a forward-thinking lead to help us explore and implement AI-driven efficiencies within our MS 365 ecosystem
What You’ll Be Doing:
* Operations Leadership: Ensuring all company office locations remain fully functional while acting as the central coordination point across finance and delivery functions
* Quality & Compliance: Maintaining the ISO 9001 Quality Management System and leading all audits, including RSSB RISQS and Achilles UVDB
* HR Administration: Managing the end-to-end administrative lifecycle (onboarding, contracts, Right to Work) in liaison with external HR consultants
* Governance & Tenders: Administering operational registers and supporting tender submissions by coordinating essential compliance documentation
The Ideal Candidate:
* Experience: Strong background in operations, compliance, or business administration (Essential)
* Knowledge: Solid knowledge of ISO 9001 and experience in HR Administration (Essential)
* Technical: Advanced MS 365 proficiency (SharePoint/Teams) with an interest in AI and automation (Desirable)
* Mindset: Highly organised, proactive, and comfortable acting as a senior representative of the business (Essential)
Benefits:
* Competitive salary and 25 days holiday + Bank Holidays
* Private Medical Insurance and Employee Assistance Programme
* Hybrid working arrangement in a modern, professional environment
Ready to step into a lead operational role? Apply today.