Senior Credit Controller Location: Hybrid – 2 days in Northern Quarter, Manchester office, 3 days WFH Department: Finance Reports to: Financial Controller Why This Role Matters We're looking for a proactive and relationship-driven Senior Credit Controller to take full ownership of our credit control function. This is more than just chasing payments — it’s about building strong customer relationships, resolving issues before they escalate, and driving improvements across our billing and revenue processes. If you're hands-on, detail-oriented, and thrive in a fast-paced B2B environment where you can make a real impact, this role is for you. What You’ll Be Doing 1. Debt Collection & Customer Engagement Take the lead on collecting outstanding debts — primarily via phone, supported by email. Build and maintain strong relationships with customers to ensure timely payment and effective issue resolution. Apply account holds/stops when necessary, in line with company policy, and clearly communicate actions to both customers and internal teams. 2. Account Management & Payment Allocation Accurately allocate BACS, cheque, and card payments to customer accounts. Regularly reconcile accounts and resolve any discrepancies or unallocated payments. Maintain accurate customer data across systems, including payment terms. 3. Query Resolution & Dispute Management Investigate and resolve billing queries in partnership with Customer Service, Commercial, and Operational teams. Track disputes end-to-end to ensure nothing falls through the cracks. 4. Credit Risk Management & System Maintenance Keep credit records up to date, including credit limits, payment terms, and customer risk categories. Monitor customer credit status and recommend changes based on behaviour or credit insights. Ensure all updates (contract status, billing arrangements) are reflected in both Finance and CRM systems. Maintain an audit trail for all decisions and approvals. 5. Reporting & Forecasting Prepare and submit aged debt reports and cash collection forecasts. Highlight accounts nearing bad debt provision thresholds. Collaborate with external agencies when escalations are required. 6. Process Improvement Identify inefficiencies between systems (CRM, invoicing, accounting) and propose improvements. Support the transition to more integrated and automated solutions. Use your end-to-end understanding of contracts and billing to proactively flag risks or errors. 7. Team Support & Leadership Provide guidance to junior team members involved in contracts or billing. Champion a culture of ownership, curiosity, and continuous improvement. What We’re Looking For Proven experience in credit control or accounts receivable (4 years experience). Experience in a B2B, service-led environment where cashflow is critical. Track record of reviewing and improving processes within debt management and credit control. Strong communication and relationship-building skills — especially over the phone. Excellent systems navigation skills and attention to detail. A good understanding of the full contract-to-cash lifecycle. Ability to work independently and collaborate cross-functionally. Experience using CRM, invoicing, and accounting systems (e.g., Sage, Salesforce, etc.) is a plus. Why Join Us? Make a measurable impact in a role with clear ownership. Work in a supportive team environment where your voice is heard. Join a business focused on continuous improvement and smarter systems. Enjoy opportunities for professional development and growth. All About Us We are a leading Environmental Health Consultancy, focussed on making Every Day Safer. Established over 20 years ago and proud to be leading the way in Food Safety and Health and Safety management, we work with a wide range of businesses across Hospitality and Retail. Our clients range from single-site coffee shops and takeaways to supermarkets and pub groups. Some of our well-known clients include Tesco, YO! Sushi, Radisson Hotels and KFC, and we're extremely proud of our 90% customer retention rate. If you enjoy working in a fast-paced, collaborative environment where you’ll have the opportunity to make a real impact, then this could be right up your street! Some of our benefits include: 33 days’ holiday (incl. Bank Holidays) which rises with service, plus the option to purchase 5 extra days per year Flexible working options including flexi-time and working from home Healthcare Plan (including dental, eyecare, physio, hospital stays, etc) 5% employer pension contribution Employee Assistance Programme & Wellbeing App Generous Maternity Leave and enhanced Paternity Leave Support with CPD and training to help you advance in your career Bespoke induction plan for all new starters to help you settle into your new role Ready to take control of credit and build something better? Apply today.