Team Leader
Stanford Le Hope | up to £39,000 | Mon-Fri 8:00 – 17:00
Are you an experienced leader passionate about customer satisfaction and team performance? My client is seeking a Team Leader to oversee account portfolios, ensuring seamless coordination between customer care, sales development, and field sales teams.
Purpose of the role
To ensure the success of the company’s customers portfolio by driving team performance, optimising account management, and fostering seamless cross-functional collaboration to enhance customer satisfaction and loyalty.
Key Responsibilities
Operational Management:
Oversee the performance of assigned accounts, ensuring smooth communication across customer care, sales development, field sales, and solution experts.
Manage team workloads efficiently, supporting high performance during peak periods or staff absences.
Address operational issues proactively, working closely with various departments to ensure effective resolutions.
Customer Focus & Continuous Improvement:
Lead initiatives to enhance customer satisfaction, refine internal processes, and drive continuous team improvement.
Collaborate with marketing to leverage customer insights, optimize webshop functionality, and support promotional campaigns.
Resolve complex customer concerns by liaising with relevant departments to provide timely and effective solutions.
Performance Monitoring & Data Analysis:
Work alongside Regional Sales Leadership and Field Coaching to track portfolio performance, analyse trends, and identify opportunities for growth.
Provide regular reports on team collaboration and customer engagement outcomes, ensuring clear visibility into performance metrics.
Utilise internal tools to accurately document team activities and optimize future strategies.
Team Development & Leadership:
Mentor and coach Customer Care and Sales Development teams, fostering professional growth and skill development.
Conduct regular performance reviews, set clear development goals, and ensure ongoing team improvement.
Integrate field feedback into training programs, aligning efforts with broader sales strategies.
Cross-Functional Collaboration:
Work closely with Field Coaching, Regional Sales Leadership, and other departments to align operations with broader sales strategies.
Facilitate seamless teamwork with marketing, supply chain, and product management, ensuring coordinated customer engagement.
Support company-wide initiatives focused on omnichannel strategies, helping to drive webshop performance and engagement.
What’s in it for you?
Salary £35,000 - £39,000 Depending on experience
Monday to Friday 8:30am – 5:00pm
Company Healthcare scheme
20 days holiday + Bank Holidays
Pension Scheme
Cylcle to work scheme after 6 months