Expleo are recruiting for a Technical Officer within Connected Services, to support our global automotive client, based in Bedfordshire, in their vision to deliver the most distinct and innovative range of road vehicles, all equipped with state-of-the-art technology, for a contract opportunity.
If you have a background Data Analytics and using Ticket Management systems, this could be the role for you!
Responsibilities of the Technical Officer include:
* Use ticket management tools to understand the service requests raised by design team and take action
* Monitor the incident tickets in the incident management system and track them through to closure
* Utilise analytical tools to understand the anomalies or trends and find the root cause
* Use advanced MS Excel techniques including Power Query, Power Pivot and Power Automation to manipulate cloud data
* Validate reports
* Provide technical support
Background and experience required for the Technical Officer role include :
* Ideally Degree educated
* Experience of ticket management tools preferably ServiceNow
* Knowledge of Power tools ie Power Query, Power Pivot, Power Automation, Power BI desirable
* Problem solving skills
* Competent with PC applications including Microsoft excel and Microsoft presentation
* Ability to multitask between multiple projects simultaneously
To meet with current legislation, right to work checks w...