Job Overview
As a Data Centre Engineer, you will play a critical role in the physical infrastructure of our data centres, encompassing cabling, racking, stacking, and providing Smart Hands services to support day-to-day operations.
You will work closely with network and IT teams to ensure efficient installation, maintenance, and troubleshooting of server and network equipment. This position demands hands-on involvement in managing hardware, cabling, and equipment configuration within the data centre environment.
Main Responsibilities
* Cabling & Hardware Management:
* Install, route, and manage data centre cabling (copper, fibre optic), ensuring all connections are secure, labelled, and meet industry standards.
* Perform server and network equipment installation, including racking and stacking servers, switches, routers, and other IT hardware.
* Troubleshoot and repair cabling and hardware faults, including physical connectivity issues.
* Rack & Stack Operations:
* Physically install, configure, and decommission hardware in accordance with best practices.
* Maintain accurate rack elevation and asset management records to reflect the current layout of servers and network equipment.
* Ensure proper airflow, cable management, and power distribution within each rack for optimal performance and safety.
* Smart Hands Services:
* Provide remote hands support for clients and internal teams, including troubleshooting hardware, rebooting servers, swapping out equipment, and replacing cables or modules.
* Perform basic software configuration and troubleshooting under the direction of network or server engineers.
* Respond to urgent requests for physical equipment management, such as console access, patching, and equipment upgrades or swaps.
* Network & Connectivity Support:
* Assist with the installation, configuration, and troubleshooting of network devices and connectivity issues.
* Perform cable patching for data and power connections, ensuring high-quality and secure connections.
* Work with the network team to support VLAN configurations, IP addressing, and connectivity testing when required.
* Documentation & Inventory Management:
* Maintain accurate documentation of cabling layouts, equipment inventory, and rack configurations.
* Ensure that all cabling and equipment installations are recorded in asset management tools and that labeling is up to date.
* Conduct regular audits of physical hardware and network assets to ensure compliance with internal policies.
* Health, Safety, and Quality:
* Follow safety protocols and ensure that all cabling and hardware installations comply with relevant standards and regulations.
* Ensure proper cable management practices are followed to maintain the operational integrity of data centre infrastructure.
* Regularly inspect the data centre for any potential risks or issues related to cable management or hardware placement.
* Collaboration & Communication:
* Work closely with internal teams, including network engineers, systems administrators, and external vendors, to ensure project delivery.
* Act as an escalation point for troubleshooting physical hardware issues.
* Provide real-time updates to clients and internal teams on service requests and project progress.
Key Qualifications & Skills
* Cabling Expertise:
* Strong hands-on experience with structured cabling systems (copper, fibre optic), including crimping, patching, and troubleshooting.
* Hardware Knowledge:
* Familiarity with data centre hardware, including servers, switches, routers, and storage devices.
* Data Centre Best Practices:
* Knowledge of data centre best practices in rack layout, power management, cooling, and cable management.
* Networking Fundamentals:
* Understanding of basic networking concepts such as IP addressing, VLANs, and port configurations.
Additional Requirements
* Physical Abilities:
* Ability to lift and install hardware components up to 50 lbs.
* Flexibility:
* Flexibility to work shifts, weekends, and on-call rotations.
* Willingness to Travel:
* Willingness to travel between data centre locations when required.