Salary: £55,000 - 55,000 per year Requirements: 2nd and 3rd line infrastructure support experience Proficiency in automation with a focus on scripting Experience in cloud and Microsoft enterprise environments Familiarity with PowerShell, Python, and Bash Knowledge of Microsoft Azure, Office 365/Microsoft 365 Experience with Ansible and Terraform Understanding of structured service delivery and ITIL-aligned processes Strong problem-solving skills and a passion for automation Excellent communication skills, with a customer-focused approach Ability to engage effectively with both technical and non-technical stakeholders Detail-oriented and process-driven Commitment to maintaining a stable and secure infrastructure Responsibilities: Monitor and maintain infrastructure to ensure reliability, security, and compliance Act as an escalation point for complex 2nd and 3rd line issues Identify and design automated workflows to improve efficiency Collaborate with Infrastructure Operations, Service Desk, and Field Services teams Document automation solutions clearly and share knowledge with colleagues Promote best practices for automation across the business Influence the stability, security, and scalability of our infrastructure Technologies: Ansible Azure Bash Cloud Support ITIL Microsoft 365 Office 365 PowerShell Python Security Terraform DevOps Microsoft Intune More: We are seeking an Infrastructure Operations (Automation) professional to join our infrastructure projects team in Hertfordshire. In this role, you will be crucial in identifying automation opportunities and building intelligent solutions to enhance the efficiency and resilience of our systems. You will work directly with key technologies like PowerShell, Microsoft Azure, and Office 365, among others. We value potential, curiosity, and a commitment to learning, and we encourage applications from all qualified individuals. Join us as we strive to improve our IT delivery across the organization. last updated 5 week of 2026