SENIOR SUPPORT WORKER (RECOVERY)
Permanent Role, full-time
Liberty House, Luton
Rota week 1: 3 shifts / Week 2: 4 shifts on rotation including weekends
43.75 Average Hours per week
Do you have a passion to help people? Come and work for The UK's leading Alcohol & Drug Rehab provider. Our mission is to provide high quality, person-centred, safe and effective treatment. We believe that anyone experiencing challenges with addiction & mental health is able to recover and achieve their true potential.
Join our mission as a Senior Support Worker, at our centre in Luton!
* You will have endless job satisfaction, and make a difference to people's lives
* You can be a support system for others, and your presence will have a huge impact
* Your experiences as a Support Worker can shape who you are and the decisions you make in life
Our Core Values:
* Understanding – listening, empathising, and responding to individual needs.
* Kindness – treating everyone with dignity, respect, and compassion.
* Accountability – taking responsibility for our actions and maintaining high standards.
* Teamwork – working collaboratively to achieve the best outcomes for our clients.
The benefits of being a Senior Support Worker in the team:
* Supportive PDP
* Training and development opportunities
* Company pension scheme
* On-site parking
* Blue Light Card- discounts at thousands of retailers
Main duties of the Senior Support Worker:
* Arrange the rota to ensure staff coverage and task scheduling.
* Provide line management, guidance, and supervision to team members.
* Support recruitment, training, and induction to maintain high standards.
* Assist with medical audits, ensuring compliance and accurate records.
* Perform duties per company policies, QA strategy, CQC standards, and legal obligations.
* Oversee intake, assessment, and discharge processes.
* Support risk management planning, liaising with external parties as needed.
* Ensure client adherence to program rules and manage breaches, including substance testing.
* Offer advice and aftercare referrals for clients to support an abstinent lifestyle.
* Maintain accurate client records and provide data for evaluations.
* Facilitate client transfers between services.
* Assist with medication management, audits, and record-keeping.
* Develop achievable recovery plans with clients.
* Support residents with appointments and transport needs.
* Safeguard clients according to policies and procedures.
Qualifications and Experience required:
* NVQ Level 3 qualification in Health and Social Care or equivalent. (desirable).
* NVQ Level 4 or 5 in Leadership for Health and Social Care (desirable).
* Relevant certification in Substance Misuse or Addiction (desirable).
* 2 year’s experience within a Support Worker role.
* Previous experience in a supervisory or senior support role within a care or rehabilitation setting.
* Experience in managing and supervising a team, providing guidance and support.
* Familiarity with CQC standards and compliance.
* Experience in conducting risk assessments and care planning.
* Good verbal and written communication skills at all levels.
* Competent within the demands of the role in Word, Outlook and Excel.
* Ability to develop and review risk management plans.
The Recruitment Process:
* You will have an initial phone conversation with the talent acquisition specialist which will be an informal chat and opportunity to ask questions about the position
* If you are successful in your initial phone conversation, you will be required to undertake an interview on-site or via video conference. (please note that if you have a video interview, you will be required to visit the centre at a later date for a tour)
* Our shortlisted candidates will be notified if they are successful within 5 - 7 working days post interview.
We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.
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