Job Description
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Technical Support Engineer (SaaS) - 12 Months- Staines £200- £215 Umbrella
A global technology company are looking for an experienced Technical Support Engineer to join their team on an initial 12 month assignment. The successful candidate will be responsible for managing and resolving the most challenging issues and escalation for the customers and provide technical guidance in addressing their business needs.
Responsibilities:
* Customer advocate providing support to users/ administrators
* Manage and resolve all issues
* Assess, troubleshoot, resolve and provide root cause analysis for product issues
* Manage customers' expectations and experience in a way that results in high customer satisfaction
* Maintain technical expertise in assigned areas of product functionality and use expertise to help customers
* Become a Subject Matter Expert in assigned areas of product functionality and utilise that expertise effectively to help customers
* Create scripts to automate repetitive tasks or scripts to enable faster troubleshooting
* Suggest and implement improvements to internal processes
Skills/ Experience:
* Degree in Computer Science (or related technical degree)
* 2+ years experience in a similar role
* Strong experience using Linux/ Unix
* Demonstrated ability to understand the problem statement and troubleshoot complex technical issues
* A fundamental understanding of ITIL framework
* Experience diagnosing application performance related issues
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. xsngvjr As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.