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Client:
Interaction Recruitment
Location:
Borehamwood, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
533190e4758e
Job Views:
3
Posted:
10.05.2025
Expiry Date:
24.06.2025
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Job Description:
Overview
This role involves providing high-level technical support as a 3rd Line Service Desk Engineer (MSP) in Borehamwood. Responsibilities include maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.
Qualifications
* A bachelor's degree in computer science, IT, or equivalent experience
* Knowledge of Windows Server, Virtualisation, Backup, Networking, Cloud tech (Azure/AWS), Active Directory, Remote Desktop, and Terminal Services
* Experience with Windows Server 2012+ and Windows 10
* PowerShell and scripting skills are a plus
* Excellent communication skills
* Experience in MSP environment preferred
* Relevant IT certifications preferred
We are looking for someone who:
* Has troubleshooting skills and problem-solving aptitude
* Embraces change and process improvements
* Can communicate technical info clearly
* Manages workflow effectively to meet KPIs
* Is passionate about customer service
* Keeps up-to-date with technologies like Firewalls, Networking, Office 365, Azure, VMware, Hyper-V, Active Directory, Exchange, SQL, Teams, SharePoint, and security solutions
You might be coming from a similar 3rd line support role or a 2nd line engineer ready to step up.
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