*** NEW OPENING – DOUBLETREE BY HILTON SHEFFIELD CITY ***
We are opening a brand new DoubleTree by Hilton hotel in Sheffield! Expected to open late summer 2024 at Bramall Lane stadium, home of Sheffield United Football Club, the hotel will create up to 100 jobs and bring significant investment into the city.
This is a hugely exciting opportunity to join a fantastic brand in a vibrant part of the city, close to all transport links.
Why join us:
* Exciting Opportunity: Be part of the pre-opening team and continue to operate the hotel once the doors are open. A chance to make your mark in a fantastic brand located in a prime spot in South Yorkshire. Join us in creating lasting memories in a space where every guest is welcomed with open arms.
* Warm and Welcoming Atmosphere: Envision 155 bedrooms, a vibrant restaurant and bar, and versatile conference and banqueting spaces for up to 300 guests – all designed to create unforgettable memories for every guest.
What we're looking for:
We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality or reception desk setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you. You will be savvy on systems and able to develop into an expert and trainer of the front office system.
* Previous experience in a supervisory or managerial role within the hotel industry, preferably in front office operations.
* Excellent leadership and interpersonal skills, with the ability to motivate and inspire the team.
* Strong organisational and time management abilities to handle multiple tasks and priorities effectively.
* Exceptional customer service skills with a guest-focused mindset.
* Proficiency in hotel management systems and reservation software.
* Flexibility to work shifts, including evenings, weekends, and holidays, as required.
* Hands-on support on the reception desk. Using the front office system and training others to use it.
* Act as a brand and hotel ambassador.
Day in the life of:
As a Front Office Manager at Stanley House Hotel and Spa, your primary responsibility is to oversee and manage the reception and nights teams. You will play a crucial role in ensuring smooth operations and exceptional guest experiences. In addition, this position will involve controlling reservation and rooms revenue and coordinating with other departments to ensure efficient service delivery.
A key element of this role will be to assist the Hotel and Cluster Revenue Manager to maximise and manage rooms bookings by delivering
an excellent, yet efficient reservations service; you will be meticulous at administration
ensuring that every detail of a guest’s reservation has been accurately recorded
following established procedures.
Your management duties will include leading recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Reception Manager will handle escalated guest questions, queries and swift complaint resolution. You will also be trained as a muti-skilled hotel duty manager and carry out duty management shifts and tasks when required.
Your hands-on reception duties will include checking guests in and out, taking telephone calls & answering emails, and booking in reservations using the front office system, Alacer. You will help to drive revenue where possible by letting guests know about all products and services available to them, upgrading room types, and upselling breakfast, lunch and/or dinner onto their stay.
Example key responsibilities:
Managing Reception and Nights Teams:
* Supervise and provide guidance to the reception and nights teams, including scheduling shifts and managing staff performance.
* Ensure that team members are trained properly and equipped with the necessary skills to deliver excellent customer service.
* Monitor the front desk operations, including check-in/check-out processes, guest inquiries, and requests, to ensure efficiency and guest satisfaction.
* Handle and resolve guest complaints or issues promptly and professionally.
Reservations Management:
* Oversee the reservations and ensure accurate and efficient handling of room reservations for individual bookings (group bookings handled by the Groups, Conference and Events office.
* Monitor room availability and work closely with the sales and revenue management teams to maximize occupancy and revenue.
* Maintain good relationships with travel agents, corporate clients, and other key stakeholders to drive bookings and repeat business.
* Implement and maintain a comprehensive reservations system, ensuring accuracy of guest information and billing details.
* Manage rooms, no shows and cancellations
Coordination and Communication:
* Collaborate with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
* Communicate effectively with all staff members, providing clear instructions and fostering a positive work environment.
* Liaise with the sales and marketing team to promote the hotel's offerings and contribute to revenue generation efforts.
Administrative Tasks:
* Prepare and analyse reports related to occupancy, revenue, and guest feedback, providing insights and recommendations for improvement.
* Ensure compliance with hotel policies, procedures, and safety regulations.
* Stay updated with industry trends and best practices, implementing innovative strategies to enhance the front office operations.
* Record sickness reported to the front desk, ensuring communication with the relevant HOD
What you'll get in return:
* Competitive pay and package
* Exclusive Team Member discounted stays
and 50% off F&B across the leaf HOSPITALITY portfolio and Hilton worldwide!
* Continuous learning & development
opportunities
* Free access to 24/7 employee assistance
program
* Additional annual leave and family leave
* Service bonus for 5 and 10 years up to
£1K
* Team Member of the month - £100 and Team
Member of the year - £500
This hotel is managed by leaf HOSPITALITY who is a
hotel management company that has one simple value that underpins everything we
do: be excellent. We work with branded and independent hotels. Our vision is to
be a leader in the market where every member of our team plays a part in
delivering excellent service to our guests, owners, and team members.
#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial