Job Description
Part Time Customer Service Advisor\nRedditch, Worcestershire\nHours: Monday to Friday, 9.30am to 2.30pm\nSalary: £16000 + Bonus\n\nAre you a confident communicator with a passion for delivering excellent customer service? Do you enjoy solving problems, supporting customers, and ensuring projects are completed to the highest standard? If so, we’d love you to join our client’s team as a Part Time Customer Service Advisor.\n\nIn this role, you’ll be the main point of contact for customers during their installation, managing the process from start to finish.
You’ll coordinate with customers, installers, and project managers to ensure everything runs smoothly, issues are resolved quickly, and customers are kept fully informed every step of the way. You’ll also provide complaint resolution and aftercare support, making sure our customers remain satisfied long after the installation is complete.\n\nWhat you’ll be doing:\n\n * Managing live installation projects from start to finish\n\n * Acting as the customer’s main contact, providing updates, support, and aftercare\n\n * Making daily outbound calls to customers and installers\n\n * Liaising with project managers to resolve any issues promptly\n\n * Handling customer complaints professionally and effectively\n\n * Accurately recording all customer interactions in the CRM system\n\n * Monitoring ...